Abstract: Improved methods and arrangements are provided that allow for dynamic mapping of users to devices in a computer telephony system. The computer telephony system is configured to allow users to select any access device therein, regardless of location or type. The user then logs into the computer telephony system through the selected access device by identifying who they are, for example, by stating their name. Within the computer telephony system, the user's telephony characteristics are then dynamically assigned to the selected access device. As such, subsequent calls to the user are directed to the selected access device.

Abstract: Improved methods and arrangements are provided for use in a computer telephony system that supports dial by name operations. A multiple purpose contacts database is modified through a graphical user interface (GUI) to include corresponding phonetically spelled information and/or other alias information for a contact. Voice recognition capabilities in the computer telephony system, which support the dial by name operations, can be directly invoked through the GUI to playback the phonetically spelled information and/or other alias information.

Abstract: Improved methods and arrangements are provided for use in a computer telephony system that supports dial by name operations. A multiple purpose contacts database is modified through a graphical user interface (GUI) to include corresponding phonetically spelled information and/or other alias information for a contact. Voice recognition capabilities in the computer telephony system, which support the dial by name operations, can be directly invoked through the GUI to playback the phonetically spelled information and/or other alias information.