Abstract: A method for performing failure mode and effects analysis throughout the product life cycle. The method comprises receiving incident data from a requestor. The incident data includes a requestor product and a requester fault mode. A shared failure mode and effects analysis database is accessed and searched for an existing entry that includes the incident data. The contents of the existing entry are transmitted to the requestor in response to locating an existing entry.

Abstract: The present invention provides a method for maintaining a knowledge base. The method taking as input, text examples that are tagged with a structural markup language; and maps knowledge nodes in the knowledge base with the tagged examples to determine: (1) the knowledge nodes that best match the tagged examples, and (2) the knowledge nodes that are best connected to the tagged examples. The results are displayed to the user, who verifies that the tagged examples match the selected knowledge nodes. Based on the user response, indices of the knowledge nodes are updated. The method may further include determining discrepancies between the existing knowledge base and the tagged examples, and further displaying the discrepancies to the user. The user can update the missing information in the knowledge base to remove the discrepancies in the existing knowledge base.

Abstract: A system, method and computer program product is provided for tagging various portions of documents and measuring their usefulness for a particular purpose. The method takes a document that is to be tagged as input, and facilitates a user to tag various portions of the document, which the user considers as important. These tags are user-defined. Subsequently, the usefulness of the document for a particular purpose is determined by calculating quality of the document. The quality of a document is a combination of completeness and various other factors such as priority and severity as reported by a customer. Quality is used to sort results of a search query, which is made by the user, on the documents.

Abstract: An exemplary embodiment of the invention relates to a method, system, and storage medium for building and maintaining a remote monitoring and diagnostics knowledge base via an alert fusion system. The method comprises receiving at least one alert relating to a condition detected on field equipment being remotely monitored. The method further comprises processing the alert which includes evaluating a severity level, and if a severity threshold is reached, generating a summary alert. The summary alert is transmitted to an end user at a remote client. The invention also includes a system and a storage medium for implementing the invention.

Abstract: Method and system for managing a plurality of remote assets, such as a fleet mobile assets is provided. The method allows for collecting data regarding each of a plurality of remote assets. The collected data is used to develop historical information regarding actual usage of each remote asset. The information is distributed via a global information network.

Abstract: The present invention discloses a system and a method for estimating a measure of confidence in a match generated from a case-based reasoning system. The measure of confidence is determined by using a confidence function that is derived for all existing cases in the case base. The confidence function is then used to estimate the confidence of any matches between a new case and an existing case. In the present invention, a retrieval unit uses a similarity index and retrieves any existing cases from the case base that has a measurement of similarity to the new case that is within a predetermined similarity threshold. The confidence function then maps the similarity measurement for each retrieved case to a corresponding measure of how many different outcomes are likely given the level of similarity. A report of the existing cases that have the best measures of confidence are then provided in a list.