Patents by Inventor Paul Gaspar

Paul Gaspar has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • BEVERAGE ACCESSORY AND METHOD OF USING SAME
    Publication number: 20230294877
    Abstract: A bottle accessory includes a thermoplastic or thermoset body including a circumferentially continuous collar configured and arranged to sit about a neck of a bottle, and a flared end configured and arranged to extend down one side of the bottle, the flared end including at least one feature forming a grip portion.
    Type: Application
    Filed: May 25, 2023
    Publication date: September 21, 2023
    Inventor: Paul Gaspar
  • COMPUTER-BASED TRACKING AND DETERMINING IMPACT OF EVENTS ON CONTACT CENTER OPERATIONS
    Publication number: 20220374809
    Abstract: An event log computing system receives event data associated with one or more events that may impact operations of a contact center. The event log system may analyze event data and one or more contact center performance metrics to determine an actual impact level of the event on each of the one or more contact center performance metrics. The event log system may also analyze anomalies in one or more contact center performance metrics and event data in the event log to identify events in the event log that may be associated with the anomalies.
    Type: Application
    Filed: December 16, 2020
    Publication date: November 24, 2022
    Inventors: Paul Gaspar, Debashis Ghosh, Fredrick W. Lambuth, Maria Chiarenza, Richard Claude Robert Trent