Abstract: Systems are provided for automatically optimizing packaging and dunnage for a group of objects. The systems calculate dimensions for a custom-made packaging template. The dimensions for the custom-made packaging template are adjusted to allow for a specific amount of dunnage. The systems generate a packaging command that causes a packaging-production machine to generate custom-made packaging templates based upon the calculated dimensions for the custom-made packaging template. The systems also generate a dunnage command that causes a dunnage-production machine to generate the specific amount of dunnage.

Abstract: A method is used in managing recovery of file systems. A determination is made during recovery of a file system as to whether information required for recovering the file system is missing. Based on the determination, storage for a slice is provisioned. The slice is updated with the information required for recovering the file system. Recovery of the file system is performed.

Abstract: Systems are provided for automatically optimizing packaging and dunnage for a group of objects. The systems calculate dimensions for a custom-made packaging template. The dimensions for the custom-made packaging template are adjusted to allow for a specific amount of dunnage. The systems generate a packaging command that causes a packaging-production machine to generate custom-made packaging templates based upon the calculated dimensions for the custom-made packaging template. The systems also generate a dunnage command that causes a dunnage-production machine to generate the specific amount of dunnage.

Abstract: Managing customer and product information over a network using a multi-functional management tool uses a computer which is programmed for generating a customer database including customer records, wherein each customer record tracks a customer. The computer updates the customer database from information received from the customer to add or modify a specific customer record indicating customer contact and product purchase information about the customer. The computer is used for updating the product database from information received from a client to add or modify a specific product record indicating product and inventory information about the product. The information can include a troubleshooting sequence for the specific product and a specific problem. One option during at least one part of said troubleshooting sequence includes at least one part sale option as an upselling operation.

Abstract: In accordance with the present invention, a method, system, and program for managing the customer and product information of a client by maintaining a common database is disclosed. The present invention connects the client, call center, repair facility and warehouse to efficiently coordinate the customer and product management process. By allowing access to a common database, a user can view and update changes in the customer and product management process in real time increasing the communication and efficiency of delivering service to a customer.

Abstract: In accordance with the present invention, a method, system, and program for managing the customer and product information of a client by maintaining a common database is disclosed. The present invention connects the client, call center, repair facility and warehouse to efficiently coordinate the customer and product management process. By allowing access to a common database, a user can view and update changes in the customer and product management process in real time increasing the communication and efficiency of delivering service to a customer.

Abstract: In accordance with the present invention, a method, system, and program for managing the customer (15) and product information of a client by maintaining a common database is disclosed. The present invention connects the client, call center (40), repair facility (30), sales force, vendors (55) and warehouse (45) to efficiently coordinate the customer and product management process. By allowing access to a common database (60), a user can view and update changes in the customer and product management process in real time increasing the communication and efficiency of delivering service to a customer.

Abstract: In accordance with the present invention, a method, system, and program for managing the customer and product information of a client by maintaining a common database is disclosed. The present invention connects the client, call center, repair facility and warehouse to efficiently coordinate the customer and product management process. By allowing access to a common database, a user can view and update changes in the customer and product management process in real time increasing the communication and efficiency of delivering service to a customer.

Abstract: In accordance with the present invention, a method, system, and program for managing the customer (15) and product information of a client by maintaining a common database is disclosed. The present invention connects the client, call center (40), repair facility (30), sales force, vendors (55) and warehouse (45) to efficiently coordinate the customer and product management process. By allowing access to a common database (60), a user can view and update changes in the customer and product management process in real time increasing the communication and efficiency of delivering service to a customer.

Abstract: In accordance with the present invention, a method, system, and program for managing the customer and product information of a client by maintaining a common database is disclosed. The present invention connects the client, call center, repair facility and warehouse to efficiently coordinate the customer and product management process. By allowing access to a common database, a user can view and update changes in the customer and product management process in real time increasing the communication and efficiency of delivering service to a customer.

Abstract: In accordance with the present invention, a method, system, and program for managing the customer and product information of a client by maintaining a common database is disclosed. The present invention connects the client, call center, repair facility and warehouse to efficiently coordinate the customer and product management process. By allowing access to a common database, a user can view and update changes in the customer and product management process in real time increasing the communication and efficiency of delivering service to a customer.