Patents by Inventor Paul I. P. Piemonti

Paul I. P. Piemonti has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • SYSTEMS AND METHODS FOR SOCIAL NETWORK ASSISTANCE
    Publication number: 20200252364
    Abstract: A computer based system for social network assistance is disclosed. Via use of the system and related methods, a high-volume social media account (for example, an airline Twitter account) may be managed to enable prompt and thorough responses to incoming social media messages. In this manner, customer issues and feedback may be more effectively addressed, resulting in improved customer satisfaction and goodwill associated with the owner of the high-volume social media account.
    Type: Application
    Filed: April 21, 2020
    Publication date: August 6, 2020
    Applicant: American Airlines, Inc.
    Inventors: Murali M. Ande, Annette G. Hernandez, Gaurav H. Nasit, Paul I. P. Piemonti
  • Systems and methods for social network assistance
    Patent number: 10666599
    Abstract: A computer based system for social network assistance is disclosed. Via use of the system and related methods, a high-volume social media account (for example, an airline Twitter account) may be managed to enable prompt and thorough responses to incoming social media messages. In this manner, customer issues and feedback may be more effectively addressed, resulting in improved customer satisfaction and goodwill associated with the owner of the high-volume social media account.
    Type: Grant
    Filed: February 14, 2019
    Date of Patent: May 26, 2020
    Assignee: AMERICAN AIRLINES, INC.
    Inventors: Murali M. Ande, Annette G. Hernandez, Gaurav H. Nasit, Paul I. P. Piemonti
  • SYSTEMS AND METHODS FOR SOCIAL NETWORK ASSISTANCE
    Publication number: 20190182199
    Abstract: A computer based system for social network assistance is disclosed. Via use of the system and related methods, a high-volume social media account (for example, an airline Twitter account) may be managed to enable prompt and thorough responses to incoming social media messages. In this manner, customer issues and feedback may be more effectively addressed, resulting in improved customer satisfaction and goodwill associated with the owner of the high-volume social media account.
    Type: Application
    Filed: February 14, 2019
    Publication date: June 13, 2019
    Inventors: Murali M. Ande, Annette G. Hernandez, Gaurav H. Nasit, Paul I. P. Piemonti
  • Systems and methods for social network assistance
    Patent number: 10237225
    Abstract: A computer based system for social network assistance is disclosed. Via use of the system and related methods, a high-volume social media account (for example, an airline Twitter account) may be managed to enable prompt and thorough responses to incoming social media messages. In this manner, customer issues and feedback may be more effectively addressed, resulting in improved customer satisfaction and goodwill associated with the owner of the high-volume social media account.
    Type: Grant
    Filed: July 3, 2014
    Date of Patent: March 19, 2019
    Assignee: American Airlines, Inc.
    Inventors: Murali M. Ande, Annette G. Hernandez, Gaurav H. Nasit, Paul I. P. Piemonti