Patents by Inventor Paul Jarman
Paul Jarman has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 8254558Abstract: Many of the improvements in contact handling systems which may result from the teachings disclosed herein relate to accessing and tracking real-time data concerning company representative performance, proficiency, training, scheduling, current workflow, response to contacts, and estimated workflow. Moreover, many of the improvements in contact handling systems disclosed herein relate to automatically improving company representative performance proficiency, training, incentives, scheduling, ensuring timely customer response, and workflow. Thus, as a result of the teachings disclosed herein, customer satisfaction, employee satisfaction, and revenue may be improved in the contact handling industry.Type: GrantFiled: October 2, 2008Date of Patent: August 28, 2012Assignee: Incontact, Inc.Inventors: Brian Douglas Minert, Paul Jarman, James Andrew Judkins, Joseph Allan Dean
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Patent number: 8209209Abstract: Several of the embodiments disclosed herein relate to accessing and tracking real-time data concerning company representative performance, proficiency, training, scheduling, current workflow, and estimated workflow. Moreover, many of the improvements in contact handling systems disclosed herein automatically provide training, work, and incentives to company representatives to improve performance, proficiency, efficiency, effectiveness, automate scheduling, and automated workflow. Thus, as a result of the teachings disclosed herein, customer satisfaction, employee satisfaction, and revenue may be improved in the contact handling industry.Type: GrantFiled: October 9, 2007Date of Patent: June 26, 2012Assignee: Incontact, Inc.Inventors: Brian Douglas Minert, Paul Jarman, James Andrew Judkins, Joseph Allan Dean
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Patent number: 8209207Abstract: Several of the embodiments disclosed herein relate to accessing and tracking real-time data concerning company representative performance, proficiency, training, scheduling, current work flow, and estimated work flow. Moreover, many of the improvements in contact handling systems disclosed herein automatically provide training, work, and incentives to company representatives to improve performance, proficiency, efficiency, effectiveness, automate scheduling, and automated work flow. More specifically, a method for providing training to company representatives is disclosed. Also disclosed is a system for managing work and training of company representatives. As a result of the teachings disclosed herein, customer satisfaction, employee satisfaction, and revenue may be improved in the contact handling industry.Type: GrantFiled: May 22, 2008Date of Patent: June 26, 2012Assignee: Incontact, Inc.Inventors: Brian Douglas Minert, Paul Jarman, James Andrew Judkins, Joseph Allan Dean
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Patent number: 8180666Abstract: Several of the embodiments disclosed herein relate to accessing and tracking real-time data concerning company representative performance, proficiency, training, scheduling, current work flow, and estimated work flow. Moreover, many of the improvements in contact handling systems disclosed herein automatically provide training, work, and incentives to company representatives to improve performance, proficiency, efficiency, effectiveness, automate scheduling, and automated work flow. More specifically, this application discloses, in part, a method for determining an incentive for a company representative. Also disclosed is a graphical interface enabling a user to control training based incentives. As a result of the teachings disclosed herein, customer satisfaction, employee satisfaction, and revenue may be improved in the contact handling industry.Type: GrantFiled: May 22, 2008Date of Patent: May 15, 2012Assignee: Incontact, Inc.Inventors: Brian Douglas Minert, Paul Jarman, James Andrew Judkins, Joseph Allan Dean
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Patent number: 8180662Abstract: Several of the embodiments disclosed herein relate to accessing and tracking real-time data concerning company representative performance, proficiency, training, scheduling, current work flow, and estimated work flow. Moreover, many of the improvements in contact handling systems disclosed herein automatically provide training, work, and incentives to company representatives to improve performance, proficiency, efficiency, effectiveness, automate scheduling, and automated work flow. More specifically, this application discloses a method for delivering training to company representatives. Also disclosed is an automated customer service and training management system. As a result of the teachings disclosed herein, customer satisfaction, employee satisfaction, and revenue may be improved in the contact handling industry.Type: GrantFiled: May 22, 2008Date of Patent: May 15, 2012Assignee: Incontact, Inc.Inventors: Brian Douglas Minert, Paul Jarman, James Andrew Judkins, Joseph Allan Dean
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Publication number: 20120066016Abstract: Several of the embodiments disclosed herein relate to accessing and tracking real-time data concerning company representative performance, proficiency, training, scheduling, current work flow, and estimated work flow. Moreover, many of the improvements in contact handling systems disclosed herein automatically provide training, work, and incentives to company representatives to improve performance, proficiency, efficiency, effectiveness, automate scheduling, and automated work flow. Thus, as a result of the teachings disclosed herein, customer satisfaction, employee satisfaction, and revenue may be improved in the contact handling industry.Type: ApplicationFiled: November 22, 2011Publication date: March 15, 2012Applicant: INCONTACT, INC.Inventors: Brian Douglas Minert, Paul Jarman, James Andrew Judkins, Joseph Allan Dean
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Publication number: 20090092241Abstract: Many of the improvements in contact handling systems which may result from the teachings disclosed herein relate to accessing and tracking real-time data concerning company representative performance, proficiency, training, scheduling, current workflow, response to contacts, and estimated workflow. Moreover, many of the improvements in contact handling systems disclosed herein relate to automatically improving company representative performance proficiency, training, incentives, scheduling, ensuring timely customer response, and workflow. Thus, as a result of the teachings disclosed herein, customer satisfaction, employee satisfaction, and revenue may be improved in the contact handling industry.Type: ApplicationFiled: October 2, 2008Publication date: April 9, 2009Applicant: UCN, Inc.Inventors: Brian Douglas Minert, Paul Jarman, James Andrew Judkins, Joseph Allan Dean
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Publication number: 20090089137Abstract: Several of the embodiments disclosed herein relate to accessing and tracking real-time data concerning company representative performance, proficiency, training, scheduling, current work flow, and estimated work flow. Moreover, many of the improvements in contact handling systems disclosed herein automatically provide training, work, and incentives to company representatives to improve performance, proficiency, efficiency, effectiveness, automate scheduling, and automated work flow. More specifically, this application discloses a method for delivering training to company representatives. Also disclosed is an automated customer service and training management system. As a result of the teachings disclosed herein, customer satisfaction, employee satisfaction, and revenue may be improved in the contact handling industry.Type: ApplicationFiled: May 22, 2008Publication date: April 2, 2009Applicant: UCN, Inc.Inventors: Brian Douglas Minert, Paul Jarman, James Andrew Judkins, Joseph Allan Dean
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Publication number: 20090089135Abstract: Several of the embodiments disclosed herein relate to accessing and tracking real-time data concerning company representative performance, proficiency, training, scheduling, current workflow, and estimated workflow. Moreover, many of the improvements in contact handling systems disclosed herein automatically provide training, work, and incentives to company representatives to improve performance, proficiency, efficiency, effectiveness, automate scheduling, and automated workflow. Thus, as a result of the teachings disclosed herein, customer satisfaction, employee satisfaction, and revenue may be improved in the contact handling industry.Type: ApplicationFiled: October 9, 2007Publication date: April 2, 2009Applicant: UCN, Inc.Inventors: Brian Douglas Minert, Paul Jarman, James Andrew Judkins, Joseph Allan Dean
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Publication number: 20090089153Abstract: Several of the embodiments disclosed herein relate to accessing and tracking real-time data concerning company representative performance, proficiency, training, scheduling, current work flow, and estimated work flow. Moreover, many of the improvements in contact handling systems disclosed herein automatically provide training, work, and incentives to company representatives to improve performance, proficiency, efficiency, effectiveness, automate scheduling, and automated work flow. More specifically, a method for providing training to company representatives is disclosed. Also disclosed is a system for managing work and training of company representatives. As a result of the teachings disclosed herein, customer satisfaction, employee satisfaction, and revenue may be improved in the contact handling industry.Type: ApplicationFiled: May 22, 2008Publication date: April 2, 2009Applicant: UCN, Inc.Inventors: Brian Douglas Minert, Paul Jarman, James Andrew Judkins, Joseph Allan Dean
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Publication number: 20090089138Abstract: Several of the embodiments disclosed herein relate to accessing and tracking real-time data concerning company representative performance, proficiency, training, scheduling, current work flow, and estimated work flow. Moreover, many of the improvements in contact handling systems disclosed herein automatically provide training, work, and incentives to company representatives to improve performance, proficiency, efficiency, effectiveness, automate scheduling, and automated work flow. More specifically, this application discloses, in part, a method for determining an incentive for a company representative. Also disclosed is a graphical interface enabling a user to control training based incentives. As a result of the teachings disclosed herein, customer satisfaction, employee satisfaction, and revenue may be improved in the contact handling industry.Type: ApplicationFiled: May 22, 2008Publication date: April 2, 2009Applicant: UCN, Inc.Inventors: Brian Douglas Minert, Paul Jarman, James Andrew Judkins, Joseph Allan Dean
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Publication number: 20090089136Abstract: Several of the embodiments disclosed herein relate to accessing and tracking real-time data concerning company representative performance, proficiency, training, scheduling, current work flow, and estimated work flow. Moreover, many of the improvements in contact handling systems disclosed herein automatically provide training, work, and incentives to company representatives to improve performance, proficiency, efficiency, effectiveness, automate scheduling, and automated work flow. More specifically, a method for assigning work to one or more company representatives is disclosed. The method includes assigning a proficiency associated with a training session to the company representative as soon as the training session is completed by a company representative. The method further includes associating the proficiency with increased work capability as soon as the proficiency associated with the training session is assigned to the company representative.Type: ApplicationFiled: May 22, 2008Publication date: April 2, 2009Applicant: UCN, Inc.Inventors: Brian Douglas Minert, Paul Jarman, James Andrew Judkins, Joseph Allan Dean
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Publication number: 20030093319Abstract: A system and method for reducing and potentially eliminating a monthly bill for services subscribed to by members of a shopping club. Shopping club members join a shopping club and subscribe to a subscriber service such as an information service, long distance service or Internet service that is offered by the shopping club. The shopping club members are then referred to sales partners, who provide a rebate to the shopping club for purchases made by the shopping club member through the sales partners. A rebate is received by the shopping club from sales partners for purchases made by the shopping club member. The rebate from the sales partner is applied as a credit to the shopping club member's periodic bill for subscriber services. If rebates received from the sales partners exceed the shopping club member's monthly bill for monthly subscriber services, a payment is paid to shopping club member.Type: ApplicationFiled: November 14, 2002Publication date: May 15, 2003Inventor: Paul Jarman