Abstract: A system comprises a service platform comprising an applications server. The applications server is configured to receive an inbound communication, route the inbound communication to a speech-enabled intelligent script, the speech-enabled intelligent script comprising one or more of predetermined prompts and dynamically-generated prompts, and determine a source of the inbound communication and a destination of the inbound communication. The applications server is configured to determine that at least one prior inbound communication directed to the destination has been received from the source of the inbound communication. The applications server is configured to receive, in response to at least one predetermined prompt or dynamically-generated prompt, a request for direct contact information associated with the destination of the inbound communication.

Abstract: A system comprises a database configured to store a plurality of baseline scripts, an applications server communicatively coupled to the database, and an analytics engine. Each of the plurality of baseline scripts is associated with a client of a call center and comprises a plurality of questions for guiding a communication session between an agent and a party. The applications server is configured to monitor a plurality of communication sessions. Each of the plurality of communication sessions is guided by a respective one of the plurality of baseline scripts. The applications server is further configured to obtain information about an actual call flow of each of the communication sessions and send the obtained information about the actual call flow of each of the communication sessions to the analytics engine. The analytics engine is configured to determine one or more proposed changes to a baseline script.

Abstract: A system is disclosed. The system comprises a service platform associated with a call center, the service platform comprising an applications server configured to communicatively couple to a softswitch and a database. The applications server is configured to receive an inbound communication, determine a source of the inbound communication, and identify one or more configuration parameters associated with a destination of the inbound communication, the destination of the inbound communication associated with a client of the call center. The applications server is configured to route the inbound communication to an agent associated with the call center to establish a communication session. The applications server is configured to send, to the client based on the one or more configuration parameters associated with the destination of the inbound communication, a notification that the inbound communication was received, the notification identifying the source of the inbound communication.

Abstract: A system is disclosed. The system comprises a service platform associated with a call center, the service platform comprising an applications server configured to communicatively couple to a softswitch and a database. The applications server is configured to receive an inbound communication, determine a source of the inbound communication, and identify one or more configuration parameters associated with a destination of the inbound communication, the destination of the inbound communication associated with a client of the call center. The applications server is configured to route the inbound communication to an agent associated with the call center to establish a communication session. The applications server is configured to send, to the client based on the one or more configuration parameters associated with the destination of the inbound communication, a notification that the inbound communication was received, the notification identifying the source of the inbound communication.

Abstract: A system comprises a service platform comprising an applications server. The applications server is configured to receive an inbound communication, route the inbound communication to a speech-enabled intelligent script, the speech-enabled intelligent script comprising one or more of predetermined prompts and dynamically-generated prompts, and determine a source of the inbound communication and a destination of the inbound communication. The applications server is configured to determine that at least one prior inbound communication directed to the destination has been received from the source of the inbound communication. The applications server is configured to receive, in response to at least one predetermined prompt or dynamically-generated prompt, a request for direct contact information associated with the destination of the inbound communication.

Abstract: A system is disclosed. The system comprises a service platform associated with a call center, the service platform comprising an applications server configured to communicatively couple to a softswitch and a database. The applications server is configured to receive an inbound communication, determine a source of the inbound communication, and identify one or more configuration parameters associated with a destination of the inbound communication, the destination of the inbound communication associated with a client of the call center. The applications server is configured to route the inbound communication to an agent associated with the call center to establish a communication session. The applications server is configured to send, to the client based on the one or more configuration parameters associated with the destination of the inbound communication, a notification that the inbound communication was received, the notification identifying the source of the inbound communication.

Abstract: A method for providing data collection from a client at a data collection mechanism, the method includes collecting from a first client a first portion of data using a first data collection mechanism using at least a portion of a first script comprising one or more queries for information to the first client. The method also includes associating with a second client the first portion of data that was collected from the first client. The method further includes collecting from the second client a second portion of data using at least some of the first portion of data and a second script comprising one or more queries for information to the second client.

Abstract: A method for providing data collection from a client at a data collection mechanism, the method includes collecting from a client a first portion of data at a first data collection mechanism using at least a portion of a first script comprising one or more queries for information to the client. The method also includes associating the client with a second data collection mechanism based at least in part on an event associated with the client's interaction with the first data collection mechanism. After associating the client with the second data collection mechanism, collecting from the client a second portion of data using a second script, wherein the second script comprises at least one query for information not yet presented to the client by the first script.

Abstract: A method of operating a power generation system is provided. The system includes) a turbine, a regenerative heat exchanger, a vapor generator and a distiller/condenser having multiple condensing elements. The turbine expands a vaporized multicomponent working fluid to produce power. The regenerative heat exchanger transfers heat from a lean hot multicomponent working fluid having a relatively low concentration of a component of the multicomponent working fluid to a rich cool multicomponent working fluid having a relatively high concentration of the component to thereby cool the lean hot multicomponent working fluid. The vapor generator vaporizes the cooled multicomponent working fluid to form the vaporized multicomponent working fluid. The multiple condensing elements of the distiller/condenser condense the expanded multicomponent working fluid to form the lean hot multicomponent working fluid.

Abstract: A method of operating a Kalina cycle power generation system includes directing a stream of vaporized binary working fluid to a turbine where it is expanded to produce power. At least a portion of the expanded binary working fluid is directed to a regenerative heat exchanger where it is transformed into a feed binary working fluid. The feed binary working fluid is directed to a vapor generator where it is vaporized. The binary working fluid flow within the regenerative heat exchanger is actively regulated to balance the expanded binary working fluid and the feed working fluid.

Abstract: A method of operating a Kalina cycle power generation system, includes directing a stream of superheated binary working fluid to a turbine where it is expanded to produce power. A first portion of the expanded binary working fluid is directed to a distiller/condenser where it is transformed into a first concentration binary working fluid, having a first concentration of a component of the binary working fluid, and a second concentration binary working fluid, having a second concentration of the component. At least the first concentration binary working fluid is directed to a regenerative heat exchanger. A second portion of the expanded binary working fluid is also directed to the regenerative heat exchanger. The first concentration binary working fluid is transformed into a vaporized binary working fluid and the second portion of expanded binary working fluid is transformed into a feed binary working fluid in the regenerative heat exchanger.

Abstract: A method of operating a Kalina cycle power generation system, includes directing a stream of vaporized binary working fluid to a turbine where it is expanded to produce power. A first portion of the expanded binary working fluid is directed to a distiller/condenser having multiple heat exchangers where, using the multiple heat exchangers, it is transformed into a first concentration binary working fluid, having a first concentration of a component of the binary working fluid, and a second concentration binary working fluid, having a second concentration of the component. At least the first concentration binary working fluid directed to a regenerative heat exchanger. A second portion of the expanded binary working fluid is directed to the regenerative heat exchanger where the first concentration binary working fluid is transformed into a vaporized binary working fluid and the second portion of expanded binary working fluid is transformed into a feed binary working fluid.

Abstract: A method of operating a power generation system is provided. The system includes a turbine, a regenerative heat exchanger, and a vapor generator. The turbine receives a stream of working fluid and expands the working fluid to produce power. The regenerative heat exchanger has a plurality of condensing heat exchangers which transfer heat from the expanded working fluid to condense the expanded working fluid. The vapor generator vaporizes the condensed portions of working fluid to form the stream of working fluid. In operating the system, a respective portion of the expanded working fluid is directed to each of the condensing heat exchangers, and the amount of condensed working fluid at at least one of the condensing heat exchangers is regulated.

Abstract: A method of operating a power generation system is provided. The system includes a turbine, a regenerative heat exchanger, a boiler, and a superheater. The turbine receives a stream of first working fluid and expands the first working fluid to produce power. The regenerative heat exchanger receives a stream of the expanded first working fluid from the turbine and a stream of second working fluid, for example from the RHE or DCSS of a Kalina type system. The exchanger transfers heat from the expanded first working fluid to the second working fluid to heat the second working fluid and condense the expanded first working fluid. The boiler receives and vaporizes a stream of the condensed first working fluid. The superheater receives and superheats the vaporized stream of first working fluid and the heated stream of second working fluid to form the stream of first working fluid.

Abstract: A method of operating a power generation system, such as a Kalina cycle power generation system, which includes a turbine, regenerative heat exchanger and vapor generator, is provided. The turbine receives a stream of first working fluid and expands the first working fluid to produce power. The regenerative heat exchanger receives a stream of the expanded first working fluid from the turbine and a stream of second working fluid, and transfers heat from the expanded first working fluid to the second working fluid to heat the second working fluid and condense the expanded first working fluid. The vapor generator receives a stream of the condensed first working fluid and transfers heat from an external heat source to the condensed first working fluid to heat the condensed working fluid for use in the stream of first working fluid.

Abstract: A method of operating a power generation system is provided. The system includes a turbine, a distiller/condenser, a boiler, and a superheater. The turbine expands a superheated multicomponent working fluid to produce power. The distiller/condenser transforms the expanded multicomponent working fluid into first and second concentration multicomponent working fluids. The first concentration multicomponent working fluid has a first concentration of a component of the multicomponent working fluid. The second concentration multicomponent working fluid has a second concentration of the component which is different than the first concentration. The boiler vaporizes a feed multicomponent working fluid. The superheater superheats the vaporized feed multicomponent working fluid to form the superheated multicomponent working fluid. In operating the system, the temperature of the vaporized multicomponent working fluid is sensed.

Abstract: A method for capturing working fluid which includes a hazardous component and is discharged from a power generating system, includes directing the discharge to a container. There, the discharged working fluid is combined with a liquid in which the hazardous component is soluble to form a less hazardous mixture.

Abstract: A master slave controller communication system is disclosed wherein intercommunication occurs between a master controller and a slave controller over the same communication control line. The communication control line contains three busses. At least one bus is a forward/reverse bus and a second bus is a power bus.

Abstract: An automatic transfer method and apparatus for a multi-variable control unit having at least two process control units is disclosed which initiates transfer from the selected controller to the non-selected controller through failure of the selected controller to produce transfer preventing signals.

Abstract: An electronic process controller is disclosed having analog circuitry for generating an analog control signal, a digital memory for generating a manual control signal and digital circuitry for sequencing of the analog functions. This controller provides drift-free manual control in the manual control mode, tracking of the process control signal in the automatic mode to allow bumpless transfer from automatic mode to manual mode and output ramping to allow bumpless transfer to and from direct digital control mode.