Patents by Inventor Paul Logan
Paul Logan has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
-
Publication number: 20190290474Abstract: Disclosed is a drug release device and uses of such a device. The device comprises a drug release component and a support. The drug release component comprises one or more thermoplastic elastomer (TPE) polymers and one or more drugs wherein at least one of the TPE polymers is a styrenic TPE block co-polymer (TPE-S). The drug release component is impregnated with the one or more drugs and is moulded to the support.Type: ApplicationFiled: January 4, 2017Publication date: September 26, 2019Applicant: JUROX PTY LTDInventors: Graham Simpson, Paul LOGAN, Janease GRAHAM, Rane RANASHINGHE
-
Patent number: 10015263Abstract: A method includes receiving at a host device a first communication associated with a transaction from at least one electronic device included in a set of electronic devices. The host device includes at least a memory, a processor, and a database. The first communication received at a first time and via a first communication mode. The method includes sending a response to the first communication at a second time after the first time and independent of the first time. The host devices receives a second communication associated with the transaction from the at least one electronic device at a third time. The first communication, the response to the first communication, and the second communication are displayable in a persistent record of the transaction regardless of a difference between the first time and the third time.Type: GrantFiled: September 25, 2015Date of Patent: July 3, 2018Assignee: VERINT AMERICAS INC.Inventors: Paul Logan, Mike Hibbard, Joshua Gray, Vete Clements
-
Publication number: 20160226978Abstract: A method includes receiving at a host device a first communication associated with a transaction from at least one electronic device included in a set of electronic devices. The host device includes at least a memory, a processor, and a database. The first communication received at a first time and via a first communication mode. The method includes sending a response to the first communication at a second time after the first time and independent of the first time. The host devices receives a second communication associated with the transaction from the at least one electronic device at a third time. The first communication, the response to the first communication, and the second communication are displayable in a persistent record of the transaction regardless of a difference between the first time and the third time.Type: ApplicationFiled: September 25, 2015Publication date: August 4, 2016Applicant: CONTACT SOLUTIONS LLCInventors: Paul LOGAN, Mike HIBBARD, Joshua GRAY, Vete CLEMENTS
-
Publication number: 20160036869Abstract: A system and method for asynchronous conversation routing and tracing that allows a client and agent to connect and reconnect to one another over a discontinuous engagement. The system and method facilitate this by allowing multiple methods of communication between the client and agent, including live communications and out-of-band communications. All communications between a client and agent are tied to a client case accessible by the agent, and the client case can include context and environmental data to further assist the agent or to route a customer service call to an appropriate agent. At any time, the client or agent can send out-of-band messages to one another to advance the customer service process, or the client or agent can seek to re-establish live communication with each other. This provides the client with a consistent point of contact not easily supportable with phone based call centers where support is single-threaded.Type: ApplicationFiled: August 6, 2015Publication date: February 4, 2016Inventors: Paul Logan, Mike Hibbard, Joshua Gray, Vete Clements, Jim DelloStritto
-
Patent number: 9172690Abstract: A method includes receiving at a host device a first communication associated with a transaction from at least one electronic device included in a set of electronic devices. The host device includes at least a memory, a processor, and a database. The first communication received at a first time and via a first communication mode. The method includes sending a response to the first communication at a second time after the first time and independent of the first time. The host devices receives a second communication associated with the transaction from the at least one electronic device at a third time. The first communication, the response to the first communication, and the second communication are displayable in a persistent record of the transaction regardless of a difference between the first time and the third time.Type: GrantFiled: January 17, 2014Date of Patent: October 27, 2015Assignee: Contact Solutions LLCInventors: Paul Logan, Mike Hibbard, Joshua Gray, Vete Clements
-
Patent number: 8880631Abstract: A method includes receiving at a host device a first communication associated with a transaction from at least one electronic device included in a set of electronic devices. The host device includes at least a memory, a processor, and a database. The first communication received at a first time and via a first communication mode. The method includes sending a response to the first communication at a second time after the first time and independent of the first time. The host devices receives a second communication associated with the transaction from the at least one electronic device at a third time. The first communication, the response to the first communication, and the second communication are displayable in a persistent record of the transaction regardless of a difference between the first time and the third time.Type: GrantFiled: April 9, 2014Date of Patent: November 4, 2014Assignee: Contact Solutions LLCInventors: Paul Logan, Mike Hibbard, Joshua Gray, Vete Clements
-
Publication number: 20140237061Abstract: A method includes receiving at a host device a first communication associated with a transaction from at least one electronic device included in a set of electronic devices. The host device includes at least a memory, a processor, and a database. The first communication received at a first time and via a first communication mode. The method includes sending a response to the first communication at a second time after the first time and independent of the first time. The host devices receives a second communication associated with the transaction from the at least one electronic device at a third time. The first communication, the response to the first communication, and the second communication are displayable in a persistent record of the transaction regardless of a difference between the first time and the third time.Type: ApplicationFiled: April 9, 2014Publication date: August 21, 2014Applicant: Contact Solutions LLCInventors: Paul Logan, Mike Hibbard, Joshua Gray, Vete Clements
-
Publication number: 20140137200Abstract: A method includes receiving at a host device a first communication associated with a transaction from at least one electronic device included in a set of electronic devices. The host device includes at least a memory, a processor, and a database. The first communication received at a first time and via a first communication mode. The method includes sending a response to the first communication at a second time after the first time and independent of the first time. The host devices receives a second communication associated with the transaction from the at least one electronic device at a third time. The first communication, the response to the first communication, and the second communication are displayable in a persistent record of the transaction regardless of a difference between the first time and the third time.Type: ApplicationFiled: January 17, 2014Publication date: May 15, 2014Applicant: CONTACT SOLUTIONS LLCInventors: PAUL LOGAN, MIKE HIBBARD, JOSHUA GRAY, VETE CLEMENTS
-
Publication number: 20130282844Abstract: A method includes receiving at a host device a first communication associated with a transaction from at least one electronic device included in a set of electronic devices. The host device includes at least a memory, a processor, and a database. The first communication received at a first time and via a first communication mode. The method includes sending a response to the first communication at a second time after the first time and independent of the first time. The host devices receives a second communication associated with the transaction from the at least one electronic device at a third time. The first communication, the response to the first communication, and the second communication are displayable in a persistent record of the transaction regardless of a difference between the first time and the third time.Type: ApplicationFiled: March 12, 2013Publication date: October 24, 2013Applicant: Contact Solutions LLCInventors: Paul Logan, Mike Hibbard, Joshua Gray, Vete Clements
-
Patent number: 4167598Abstract: A heat and sound insulating panel assembly for wall, ceiling or floor construction consists of a plurality of interlocking vacuum-chambered panel elements fabricated from a relatively hard, low thermally-conductive, fire-resistant or fireproof material with heat-reflective, moisture-restraining coatings on its inner and outer surfaces. Abutting surfaces may be provided with sound-cushioning pads, and vacuum-chambered spacer column elements may be employed, interlocked between panel elements, for uniform increased panel wall thickness.Type: GrantFiled: May 24, 1977Date of Patent: September 11, 1979Inventors: Paul A. Logan, Robert C. Olivero, William C. Olivero, Carlo Olivero
-
Patent number: D829390Type: GrantFiled: June 19, 2017Date of Patent: September 25, 2018Assignee: Jurox Pty LtdInventors: Paul Logan, Graham Simpson