Abstract: This invention provides an enhancement to messaging systems by providing a message notification feature which allows a user to manage only new messages for which a notification has not yet been cleared without having to access or download the entire set of messages. This management may be performed in single window that operates in conjunction with an application associated with the messaging system. The notification management permits manipulation of the message notifications without influencing the status of the messages themselves, while providing access to the data contained in these messages. This addresses the needs of those users who frequently check their incoming communications queues and need to determine very quickly which items need urgent attention and which ones can be deferred. The present invention further provides specific functionalities for handling a particular message when it does need urgent attention.

Abstract: This invention provides an enhancement to messaging systems by providing a message notification feature which allows a user to manage only new messages for which a notification has not yet been cleared without having to access or download the entire set of messages. This management may be performed in single window that operates in conjunction with an application associated with the messaging system. The notification management permits manipulation of the message notifications without influencing the status of the messages themselves, while providing access to the data contained in these messages. This addresses the needs of those users who frequently check their incoming communications queues and need to determine very quickly which items need urgent attention and which ones can be deferred. The present invention further provides specific functionalities for handling a particular message when it does need urgent attention.

Abstract: This invention provides an enhancement to messaging systems by providing a message notification feature which allows a user to manage only new messages for which a notification has not yet been cleared without having to access or download the entire set of messages. This management may be performed in single window that operates in conjunction with an application associated with the messaging system. The notification management permits manipulation of the message notifications without influencing the status of the messages themselves, while providing access to the data contained in these messages. This addresses the needs of those users who frequently check their incoming communications queues and need to determine very quickly which items need urgent attention and which ones can be deferred. The present invention further provides specific functionalities for handling a particular message when it does need urgent attention.

Abstract: This invention provides an enhancement to messaging systems by providing a message notification feature which allows a user to manage only new messages for which a notification has not yet been cleared without having to access or download the entire set of messages. This management may be performed in single window that operates in conjunction with an application associated with the messaging system. The notification management permits manipulation of the message notifications without influencing the status of the messages themselves, while providing access to the data contained in these messages. This addresses the needs of those users who frequently check their incoming communications queues and need to determine very quickly which items need urgent attention and which ones can be deferred. The present invention further provides specific functionalities for handling a particular message when it does need urgent attention.

Abstract: Methods and apparatus for operating on a non-text (voice or fax) message include for each of a number of voice messages, searching each voice message for signal samples having one of a plurality of sets of pre-defined characteristics (such as any seven or ten digit number which is then assumed to be a telephone number). For each signal sample found to have one of the sets of pre-defined characteristics, the found signal sample is associated with an equivalent text string and this text string is stored in an envelope for the message. Based on a user input, the messages may be searched for a given text string and on finding a message envelope containing the given text string, such message may be operated upon.

Abstract: The present invention provides a means for an end user to customize a speech-based user interface, such as those used in status and control for such applications as messaging, unified communications, automobile control, and many others. The invention consists of two major components: a graphical configuration component, and a run-time component. The graphical configuration component allows a user to quickly and efficiently: specify the information they wish to be included in spoken summaries; restructure command menus or vocabulary structures to meet their personal requirements, moving commonly-used commands to the “top” of a hierarchy or vocabulary structure, and rarely-used commands to the bottom layers; create additional commands to access information relating to functions external to the system, e.g. access data from the web, or control another device or system, via the web; and save the customization for use by the run-time program.

Abstract: The invention provides a method, apparatus and system for providing an addressee of a stored message with a graphical notification associated with a source of the stored message. In general terms, a communications device of the addressee is presented with the graphical notification in the form of an information signal which relates the stored message to at least one graphical image associated with the source of the stored message.

Abstract: The invention relates to a human resource management system which includes an objectives module or feature, a notes module or feature and an appraisal module of feature. The objectives module enables the periodic creation and storage of performance objectives for a plurality of employees. The notes module enables the periodic creation and storage of notes relating to the objectives. The notes are correlated with the objectives for view by the user. The appraisal module enables the periodic creation of performance appraisals for the employees. The appraisal module enables the user to selectively incorporate the objectives and selectively incorporate the notes correlated thereto into the appraisal. Consequently, performance appraisals can be produced which encompass the periodic collection of information relating to specific performance objectives, thus facilitating the generation of a high quality appraisal.

Abstract: Methods and apparatus for operating on a non-text (voice or fax) message include for each of a number of voice messages, searching each voice message for signal samples having one of a plurality of sets of pre-defined characteristics (such as any seven or ten digit number which is then assumed to be a telephone number). For each signal sample found to have one of the sets of pre-defined characteristics, the found signal sample is associated with an equivalent text string and this text string is stored in an envelope for the message. Based on a user input, the messages may be searched for a given text string and on finding a message envelope containing the given text string, such message may be operated upon.

Abstract: Methods and apparatus for operating on a non-text (voice or fax) message include for each of a number of voice messages, searching each voice message for signal samples having one of a plurality of sets of pre-defined characteristics (such as any seven or ten digit number which is then assumed to be a telephone number). For each signal sample found to have one of the sets of pre-defined characteristics, the found signal sample is associated with an equivalent text string and this text string is stored in an envelope for the message. Based on a user input, the messages may be searched for a given text string and on finding a message envelope containing the given text string, such message may be operated upon.

Abstract: A communication system constructed according to the present invention provides a method and apparatus for causing a message to be played to a calling party to indicate that the called party will be taking the call shortly. In each embodiment, a called party depresses a select key or button in a specified manner to indicate that the message should be played to the calling party. The method may be performed by anyone of an SS7 or other IN network, a wireless network, a mobile station or a wireline phone. According to the type of phone, differing embodiments of the methods performed by the communication network may be realized. In the case of a mobile station, the entire method may be performed by it in one embodiment of the invention. Alternatively, if the phone is a wireline phone, the method may be performed solely by the wireline telephone network.

Abstract: A communication system constructed according to the present invention provides a method and apparatus for causing a message to be played to a calling party to indicate that the called party will be taking the call shortly. In each embodiment, a called party depresses a select key or button in a specified manner to indicate that the message should be played to the calling party. The method may be performed by anyone of an SS7 or other IN network, a wireless network, a mobile station or a wireline phone. According to the type of phone, differing embodiments of the methods performed by the communication network may be realized. In the case of a mobile station, the entire method may be performed by it in one embodiment of the invention. Alternatively, if the phone is a wireline phone, the method may be performed solely by the wireline telephone network.

Abstract: The present invention provides a means for an end user to customize a speech-based user interface, such as those used in status and control for such applications as messaging, unified communications, automobile control, and many others. The invention consists of two major components: a graphical configuration component, and a run-time component. The graphical configuration component allows a user to quickly and efficiently: specify the information they wish to be included in spoken summaries; restructure command menus or vocabulary structures to meet their personal requirements, moving commonly-used commands to the “top” of a hierarchy or vocabulary structure, and rarely-used commands to the bottom layers; create additional commands to access information relating to functions external to the system, e.g. access data from the web, or control another device or system, via the web; and save the customization for use by the run-time program.

Abstract: Information systems which provide access over a variety of devices (e.g. telephones, automated banking machines, computers) typically require that passcodes be numeric to allow entry on all device types. Alphabetic characters are associated with the numeric digits on both telephones and automated banking machines, allowing users to use mnemonic words to remember their numeric passcodes. Computer terminals do not have this association, creating user difficulties. The invention translates text entry on a computer keyboard into the equivalent numeric digits according to an appropriate mapping.

Abstract: A call answering system or device for a telephone network provides a mechanism for an outbound message (typically a greeting in a call answering scenario) to be identified as semi-interruptible. An attempt to skip over a semi-interruptible message activates a warning message to alert the caller of the special status of the message. The caller may then choose to resume listening to the original message, or confirm their decision to skip it.

Abstract: In a telephone system, if the telephone set of a called party is busy or an incoming call is not answered, the called party is unavailable. In this event an incoming call may progress to become intercepted at an attendant position or at a voice features server. A call take back feature permits the called party to be aware of an intercepted call progress so that the called party may retrieve the incoming call by going OFF HOOK and conversing directly with the calling party. A call screening feature is also available. The call screening feature permits the called party to hear the calling party's voice during an intercepted call progress via an audible link provided by the telephone system from the intercepted call. The called party may, at his discretion, retrieve the incoming call from the intercepted call progress by going OFF HOOK and conversing directly with the calling party.

Abstract: Information systems which provide access over a variety of devices (e.g. telephones, automated banking machines, computers) typically require that passcodes be numeric to allow entry on all device types. Alphabetic characters are associated with the numeric digits on both telephones and automated banking machines, allowing users to use mnemonic words to remember their numeric passcodes. Computer terminals do not have this association, creating user difficulties. The invention translates text entry on a computer keyboard into the equivalent numeric digits according to an appropriate mapping.

Abstract: On receiving a new call, a controller in a telephone station apparatus compares the incoming caller information with caller information in stored records. On a match, an associated name is spoken over a handsfree speaker and then the controller places the telephone station apparatus in a handsfree off-hook condition. In this way, someone in a hands-busy situation or a handicapped individual may have calls from pre-selected callers automatically connected. The controller may also store a two-way or one-way communication path indication with each record and, accordingly, establish either one-way communication path from the calling party to the telephone station apparatus or a two-way communication path to and from the telephone station apparatus.

Abstract: In a telephone system, if the telephone set of a called party is busy or an incoming call is not answered, the called party is unavailable. In this event an incoming call may progress to become intercepted at an attendant position or at a voice features server. A call take back feature permits the called party to be aware of an intercepted call progress so that the called party may retrieve the incoming call by going OFF HOOK and conversing directly with the calling party. A call screening feature is also available. The call screening feature permits the called party to hear the calling party's voice during an intercepted call progress via an audible link provided by the telephone system from the intercepted call. The called party may, at his discretion, retrieve the incoming call from the intercepted call progress by going OFF HOOK and conversing directly with the calling party.

Abstract: A telephone caller is permitted to retrieve his call from the central voice services feature of an unavailable called party, and resume the call progress by substituting a calling feature of his own. In a telephone system including a telephone switching facility and a voice features server, provision is made for enabling a calling party to invoke an appropriate calling party feature such as a ring back feature or an override feature, and thereby subsequently achieve a real time conversation with the called party instead of simply being able to leave a voice message for the called party.