Abstract: A facility management portal and associated user interface can be used for remote monitoring, servicing, and commissioning of a Building Management System (BMS) and associated devices. Building stakeholders can use the facility management portal to configure smart thermostat devices with various settings or parameters associated therewith. For example, building stakeholders may create device profiles associated with smart thermostat devices and provide different device profiles to different groups of thermostat devices installed in a building. Moreover, stakeholders can use the facility management portal to monitor data such as energy consumption and air quality associated with buildings. Building tenants can interact with control devices such as smart thermostats and associated mobile applications to initiate maintenance or emergency notifications relayed through the facility management portal.