Patents by Inventor Paul Michaelis

Paul Michaelis has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 8649505
    Abstract: In a user-interactive system, such as an interactive voice response (IVR) system, the duration and/or force of key-presses by the user and/or the speed of response to prompts by the user are used to make inferences about the user, such as whether the user is impaired or is growing frustrated. The user interface is modified based on the inferences.
    Type: Grant
    Filed: June 15, 2012
    Date of Patent: February 11, 2014
    Assignee: Avaya Inc.
    Inventors: Paul Michaelis, David Mohler, Michael J. Thomas
  • Publication number: 20120253701
    Abstract: In a user-interactive system, such as an interactive voice response (IVR) system, the duration and/or force of key-presses by the user and/or the speed of response to prompts by the user are used to make inferences about the user, such as whether the user is impaired or is growing frustrated. The user interface is modified based on the inferences.
    Type: Application
    Filed: June 15, 2012
    Publication date: October 4, 2012
    Applicant: Avaya Inc.
    Inventors: Paul Michaelis, David Mohler, Michael J. Thomas
  • Patent number: 8233613
    Abstract: In a user-interactive system, such as an interactive voice response (IVR) system, the duration and/or force of key-presses by the user and/or the speed of response to prompts by the user are used to make inferences about the user, such as whether the user is impaired or is growing frustrated. The user interface is modified based on the inferences.
    Type: Grant
    Filed: May 22, 2007
    Date of Patent: July 31, 2012
    Assignee: Avaya Inc.
    Inventors: Paul Michaelis, David Mohler, Michael J. Thomas
  • Publication number: 20070055938
    Abstract: A server-oriented method and system for providing access to Internet resources. A web server is used to convert the content of web pages in a plurality of formats compatible with users' devices or with the needs of users with disabilities and to provide the users with the requested web pages in the format compatible with their specific needs or with the requirements/capabilities of the user device.
    Type: Application
    Filed: September 7, 2005
    Publication date: March 8, 2007
    Inventors: Richard Herring, Paul Michaelis
  • Publication number: 20070047709
    Abstract: A method and apparatus route telecommunication calls in a communication system based on media type by detecting a requirement for a special media type for a telecommunication call; and selecting a subset of a plurality of gateways wherein only the subset of gateways is capable of providing communication for the special media type.
    Type: Application
    Filed: September 1, 2005
    Publication date: March 1, 2007
    Inventors: Gordon Brunson, Paul Michaelis
  • Publication number: 20070038452
    Abstract: Tonal correction of speech is provided. Received speech is analyzed and compared to a table of commonly mispronounced phrases. These phrases are mapped to the phrase likely intended by the speaker. The phrase determines to be the phrase the user likely intended can be suggested to the user. If the user approves of the suggestion, tonal correction can be applied to the speech before that speech is delivered to a recipient.
    Type: Application
    Filed: August 12, 2005
    Publication date: February 15, 2007
    Inventors: Colin Blair, Kevin Chan, Christopher Gentle, Neil Hepworth, Andrew Lang, Paul Michaelis
  • Publication number: 20060218648
    Abstract: A method and apparatus identifying an item by attaching a radio frequency identification device to the item; obtaining encryption information; generating an encrypted code from the encryption information by a programmer; inserting the encrypted code into the radio frequency identification device by the programmer whereas the encrypted code may be one of a plurality of encrypted codes; attempting to access the radio frequency identification device by a security reader by transmission of another encrypted code to the radio frequency identification device; and responding with a correct access signal by the radio frequency identification device in response to receipt of the other encrypted code if the other encrypted code is same as the inserted encrypted code.
    Type: Application
    Filed: March 24, 2005
    Publication date: September 28, 2006
    Inventors: Colin Blair, Kevin Chan, Alexander Forbes, Christopher Gentle, Neil Hepworth, Andrew Lang, Paul Michaelis
  • Publication number: 20050180323
    Abstract: The VoIP quality speech process is activated when a subscriber accesses a speech quality sensitive resource or in response to an activation of the feature by the subscriber, or when it is determined that the originating subscriber terminal device requires the transmission of high quality speech signals. A transmit buffer, associated with the port circuit that serves the originating device, stores a predetermined number of packets as they are transmitted from the originating device. In the case of lost or damaged packets, the VoIP quality speech system activates the transmit buffer to retransmit the missing or damaged packet to the destination device. Intelligent buffer management is provided, where the destination device can regulate the size of the transmit buffer as well as the size of it's jitter buffer.
    Type: Application
    Filed: February 12, 2004
    Publication date: August 18, 2005
    Inventors: Dean Beightol, Paul Michaelis
  • Publication number: 20050063520
    Abstract: An apparatus and method communicate TTY calls by detecting a TTY call, determining that a digital display on a first telecommunication terminal is to be used to display TTY information of the call from a second telecommunication terminal and that audio information will be transmitted to the second telecommunication terminal, converting the TTY information from the second telecommunication terminal to digital display information, transmitting the digital display information to the first telecommunication terminal, and muting an incoming call audio path from the second telecommunication terminal to the first telecommunication terminal.
    Type: Application
    Filed: September 24, 2003
    Publication date: March 24, 2005
    Inventor: Paul Michaelis
  • Publication number: 20050054380
    Abstract: Teletype (TTY, also known as Telecommunication Device for the Deaf, or TDD) transmissions are moded. The same sequence of tones may code for a letter or for a figure. When a TTY device is transmitting to a text-based Internet Protocol display device, via a TTY-to-text conversion gateway, the text will not be displayed properly if the TTY device and gateway are out of mode synchronization. To fix the problem, either a signal received from the destination terminal causes the gateway to change its conversion mode from letter to figure or vice versa, or a signal input by the end user or automatically generated by the destination terminal causes the destination terminal to display the other character than the received letter or figure that is coded to the same TTY tone sequence.
    Type: Application
    Filed: September 9, 2003
    Publication date: March 10, 2005
    Inventor: Paul Michaelis