Abstract: A system for adaptive cloud-based work routing comprising a work router for assigning work tasks and a routing configuration server for configuring operation or monitoring performance of a work router, and a graphical user interface for configuration of a cloud-based work router.

Abstract: A database system supporting persistent queries, comprising a persistent query service that receives connections and requests from client software applications; and a plurality of network-attached data sources; and a method for providing persistent queries using a persistent query service.

Abstract: A system for adaptive cloud-based work routing comprising a work router for assigning work tasks and a routing configuration server for configuring operation or monitoring performance of a work router, and a graphical user interface for configuration of a cloud-based work router.

Abstract: A database system supporting persistent queries, using a persistent query service and various data sources. On receiving a request to create a persistent query from a client software application, the persistent query service: creates a query virtual table; parses the persistent query; creates a plurality of intermediate virtual tables; establishes listeners for the query virtual table; creates a plurality of data source virtual tables; causes the plurality of data source virtual tables to retrieve initial data from data sources; and propagates data via intermediate virtual tables to the persistent query virtual table. On detection of a data change in a data source, the associated data source virtual table causes the data change to propagate via intermediate virtual tables to the persistent query virtual table, and the client software application executes client code of at least one listener.

Abstract: A database system supporting persistent queries, using an enhanced persistent query service and various data sources. On receiving a request to create a persistent query from a client software application, the persistent query service: creates a query virtual table; parses the persistent query; creates a plurality of intermediate virtual tables; establishes listeners for the query virtual table; creates a plurality of data source virtual tables; causes the plurality of data source virtual tables to retrieve initial data from data sources; and propagates data via intermediate virtual tables to the persistent query virtual table.

Abstract: A database system supporting persistent queries, using a persistent query service and various data sources. On receiving a request to create a persistent query from a client software application, the persistent query service: creates a query virtual table; parses the persistent query; creates a plurality of intermediate virtual tables; establishes listeners for the query virtual table; creates a plurality of data source virtual tables; causes the plurality of data source virtual tables to retrieve initial data from data sources; and propagates data via intermediate virtual tables to the persistent query virtual table. On detection of a data change in a data source, the associated data source virtual table causes the data change to propagate via intermediate virtual tables to the persistent query virtual table, and the client software application executes client code of at least one listener.

Abstract: A database system supporting persistent queries, using a persistent query service and various data sources. On receiving a request to create a persistent query from a client software application, the persistent query service: creates a query virtual table; parses the persistent query; creates a plurality of intermediate virtual tables; establishes listeners for the query virtual table; creates a plurality of data source virtual tables; causes the plurality of data source virtual tables to retrieve initial data from data sources; and propagates data via intermediate virtual tables to the persistent query virtual table. On detection of a data change in a data source, the associated data source virtual table causes the data change to propagate via intermediate virtual tables to the persistent query virtual table, and the client software application executes client code of at least one listener.

Abstract: A database system supporting persistent queries, comprising a persistent query service that receives connections and requests from client software applications; and a plurality of network-attached data sources; and a method for providing persistent queries using a persistent query service.

Abstract: A system for adaptive cloud-based work routing comprising a work router for assigning work tasks and a routing configuration server for configuring operation or monitoring performance of a work router, and a graphical user interface for configuration of a cloud-based work router.

Abstract: A system for adaptive cloud-based routing, comprising a cloud-based work router that may receive work tasks from clients and route them to resources based on known configuration information or status information from clients and resources, and a configuration server for establishing configuration parameters, and a method for providing adaptive routing behavior.

Abstract: A system with a dynamic temporal dimension for monitoring and control of contact centers, comprising: a scalable simulation service configured with a virtual environment that replicates and is maintained in synchrony with a production contact center environment; an analysis manager; a persistent query service; and a visualizer. The persistent query service receives data from contact center systems and updates virtual tables based on the updates; the analysis manager, sends real-time updates to the visualizer, and the visualizer updates a visualization provided to a user by displaying the real-time updates as a set of past states; and the scalable simulation service performs a time-warped simulation to compute at least a future state of one of the virtual environments and sends a second plurality of updates to the visualizer, and the visualizer updates the visualization provided to the user by displaying the second plurality of real-time updates as a projected future state.

Abstract: A database system supporting persistent queries, using a persistent query service and various data sources. On receiving a request to create a persistent query from a client software application, the persistent query service: creates a query virtual table; parses the persistent query; creates a plurality of intermediate virtual tables; establishes listeners for the query virtual table; creates a plurality of data source virtual tables; causes the plurality of data source virtual tables to retrieve initial data from data sources; and propagates data via intermediate virtual tables to the persistent query virtual table. On detection of a data change in a data source, the associated data source virtual table causes the data change to propagate via intermediate virtual tables to the persistent query virtual table, and the client software application executes client code of at least one listener.

Abstract: A system with a dynamic temporal dimension for monitoring and control of contact centers, comprising: a scalable simulation service configured with a virtual environment that replicates and is maintained in synchrony with a production contact center environment; an analysis manager; a persistent query service; and a visualizer. The persistent query service receives data from contact center systems and updates virtual tables based on the updates; the analysis manager, sends real-time updates to the visualizer, and the visualizer updates a visualization provided to a user by displaying the real-time updates as a set of past states; and the scalable simulation service performs a time-warped simulation to compute at least a future state of one of the virtual environments and sends a second plurality of updates to the visualizer, and the visualizer updates the visualization provided to the user by displaying the second plurality of real-time updates as a projected future state.

Abstract: A database system supporting persistent queries, comprising a client software application, a persistent query service, and a plurality of network-attached data sources. On receiving a request to create a persistent query from the client software application, the persistent query service: creates a query virtual table; parses the persistent query; creates a plurality of intermediate virtual tables; establishes listeners for the query virtual table; creates a plurality of data source virtual tables; causes the plurality of data source virtual tables to retrieve initial data from data sources; and propagates data via intermediate virtual tables to the persistent query virtual table. On detection of a data change in a data source, the associated data source virtual table causes the data change to propagate via intermediate virtual tables to the persistent query virtual table, and the client software application executes client code of at least one listener.