Patents by Inventor Paul R. Dowdy

Paul R. Dowdy has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Call routing
    Patent number: 9282193
    Abstract: An inbound traffic allocation module is configured to store, in a database, data received from a plurality of site-services, and to determine a route capacity based at least in part on the received data, data received from each of the site-services including data related to at least one of a health and a busyness of the site-service. A traffic manager module is configured to retrieve the data from the site-services and to provide the data to the inbound traffic allocation module. A service selection engine module is configured to receive a request to route a call, and to route the call to one of the site-services based at least in part on the route capacity associated with the site-service.
    Type: Grant
    Filed: April 14, 2014
    Date of Patent: March 8, 2016
    Assignee: Verizon Patent and Licensing Inc.
    Inventor: Paul R. Dowdy
  • CALL ROUTING
    Publication number: 20140307731
    Abstract: An inbound traffic allocation module is configured to store, in a database, data received from a plurality of site-services, and to determine a route capacity based at least in part on the received data, data received from each of the site-services including data related to at least one of a health and a busyness of the site-service. A traffic manager module is configured to retrieve the data from the site-services and to provide the data to the inbound traffic allocation module. A service selection engine module is configured to receive a request to route a call, and to route the call to one of the site-services based at least in part on the route capacity associated with the site-service.
    Type: Application
    Filed: April 14, 2014
    Publication date: October 16, 2014
    Applicant: VERIZON PATENT AND LICENSING INC.
    Inventor: Paul R. Dowdy
  • Call routing
    Patent number: 8699690
    Abstract: An inbound traffic allocation module is configured to store, in a database, data received from a plurality of site-services, and to determine a route capacity based at least in part on the received data, data received from each of the site-services including data related to at least one of a health and a busyness of the site-service. A traffic manager module is configured to retrieve the data from the site-services and to provide the data to the inbound traffic allocation module. A service selection engine module is configured to receive a request to route a call, and to route the call to one of the site-services based at least in part on the route capacity associated with the site-service.
    Type: Grant
    Filed: December 12, 2008
    Date of Patent: April 15, 2014
    Assignee: Verizon Patent and Licensing Inc.
    Inventor: Paul R. Dowdy
  • CALL ROUTING
    Publication number: 20100150335
    Abstract: An inbound traffic allocation module is configured to store, in a database, data received from a plurality of site-services, and to determine a route capacity based at least in part on the received data, data received from each of the site-services including data related to at least one of a health and a busyness of the site-service. A traffic manager module is configured to retrieve the data from the site-services and to provide the data to the inbound traffic allocation module. A service selection engine module is configured to receive a request to route a call, and to route the call to one of the site-services based at least in part on the route capacity associated with the site-service.
    Type: Application
    Filed: December 12, 2008
    Publication date: June 17, 2010
    Applicant: Verizon Business Network Services Inc.
    Inventor: Paul R. Dowdy