Abstract: An improved plain old telephone service (POTS) line card that may be directly connected to a customer line that is also connected to a digital subscriber line access module. A second order filter is added to the front end of the POTS line card in order to attenuate XDSL signals and to lower its amplitude. A new digital signal processor (DSP) includes further low pass filtering functions, gain compensation, termination impedance compensation and balance network compensation to provide the proper balanced network as is known in current POTS cards but not provided in current XDSL services. This card may also be used alone, without a XDSL equipped line.

Abstract: The callback mobile subscriber station is capable of receiving a numeric page when the callback mobile subscriber station is located in an area where regular cellular telephone service is unavailable, by receiving data on a low frequency channel that is capable of service in the subscriber's present location. The subscriber can then initiate a callback call to the calling party when they are in an active service area by simply activating the callback function on the callback mobile subscriber station. The callback mobile subscriber station stores the calling party's telephone number and automatically places a call to that number when the callback feature is activated. Alternatively, the subscriber can use a land-line based telephone to return the missed incoming call, even though there is no cellular service in their present location.

Abstract: A calling and called telecommunications station are each connected to a packet access network. The packet access network under the control of a server system, determines whether an originating call should be routed via a core packet network, such as the Internet, or a Public Switched Telephone Network (PSTN). If the expected delay of packets through the core packet network is excessive, then the call will be connected through the Public Switched Telephone Network. If, during the course of a call, the packet delay becomes excessive, and causes the quality of voice transmission to be below acceptable standards, the call is switched from the packet network to the Public Switched Telephone Network. Advantageously, as many calls as can be handled by the packet network are switched through that network, thus resulting in substantial savings to the customer. Advantageously, the embedded PSTN can be used productively to handle overflows from the core packet network.

Abstract: Telephone calls are handed off from a wireless network to a wireline network under the control of a subscriber. When at a given location, the subscriber enters the directory number of the wireline terminal (typically the closest) to which a future wireless call is to be transferred. The entered directory number is then stored in memory in the subscriber's wireless terminal with the current location of the subscriber as determined by a satellite-based global positioning system (GPS) for future use. If the subscriber wants to transfer a call to a wireline terminal, the subscriber selects a transfer handoff key on the subscriber's wireless terminal. After the subscriber's location is determined using the GPS, it is then determined if a directory number (DN) of a designated wireline terminal has previously been entered and stored in memory for the subscriber's present location.

Abstract: Voice mail, email, fax and personal calendar systems are integrated allowing for the automatic updating of voice mail and email responses to received telephone calls and emails indicating that the receiver of the telephone call/email is out of the office, temporarily unavailable, etc. For received telephone calls, a determination is made as to whether the call was received during or outside of normal working hours, and if the person receiving the call is still engaged beyond a previous entered time period for providing an appropriate message to the caller. The determination is also made as to whether the received call is an “inside” or “outside” call, e.g., originating within or outside of the office or organization being called, and a predetermined response is provided depending upon where the call originated.

Abstract: A stable telephone call barge-in without operator intervention is described wherein a telephone line is provided with two separate directory numbers. One directory number is the usual directory number associated with the line. The second directory number is considered the priority directory number which also translates in circuit switched telephony as the same line ID. Therefore, when a call is in a stable state, a person dialing the regular directory number will receive a busy signal. The person can then disconnect and dial the priority number. When the priority number is received, advantageously, a password is entered into the system to verify that the user of the priority number has permission to barge in. If the password is valid, the existing call is disconnected and the party barging in is connected to the called party. The other call may be placed on hold or alternatively may be disconnected with or without an announcement.

Abstract: An arrangement for providing Automatic Call Distribution (ACD) service from a mixture of local and remote agents. The remote agents are connected via a voice connection to the home switch of the ACD and voice data connection to a Home Agent Server (HAS). The HAS passes call event data to a Management Information System (MIS) of the ACD, which informs the ACD switch of call events that make a remote agent available or unavailable, and passes applications data to a host processor for serving the applications of the ACD. Call set-up time is reduced by establishing longer term connections between the ACD and the remote server and using these connections for a plurality of calls; such connections are established or disconnected when the traffic level suggests the desirability of having more or fewer remote servers. Advantageously, ACD service can be provided efficiently and economically from a remote server.

Abstract: A network ACD that, when one switch in the network has blocked services, distributes calls to another switch with available services; wherein such distribution is based on information stored in each switch. The stored information comprises a list of switches within the network wherein an availability status is associated with each service, and an availability status of a trunk connecting the initial switch and the other switches in the network. Each switch sends an updated status to the other switches via a signaling network whenever a service changes status.

Abstract: This invention relates to the minimizing of call set-up time for calls requiring the use of service circuits provided from a separate switching system, such as a service circuit node (SCN). Groups of semi-permanent circuits through a public switched telephone network (PSTN) are allocated to each of the switching systems served by the SCN. Thus, whenever a switching system has a call that requires the use of a service circuit housed in the SCN, the connection is already established. Traffic is controlled by limiting in the size of the semi-permanent circuit groups, but these groups can be made larger or smaller, up to some overall total for the SCN, as traffic to each switching system changes. Advantageously, this arrangement permits efficient use of a large group of service circuits at the SCN, while minimizing the total call set-up time.