Abstract: Systems and methods are disclosed for providing roadside service through a synchronized interactive voice response (IVR) system and graphical user interface (GUI). One method may include: receiving, based on an incoming phone call from a vehicle user device, a request for roadside service for a disabled vehicle of a vehicle user; sending a text to a phone number of the vehicle user device, wherein the text includes a link to a mobile application for roadside service requests; receiving, from the vehicle user device and via the mobile application, information associated with the request for roadside service; determining, based on a location sensor of the vehicle user device, a location of the disabled vehicle; matching a roadside service provider with the disabled vehicle based on the request for roadside service; and enabling the vehicle user to track the service status of the roadside service provider through the mobile application.

Abstract: According to some aspects of this disclosure a roadside assistance application programming interface (API) may allow any type of application, internet of things device, voice recognition device, and others to provide roadside assistance functionality. According to some aspects of this disclosure a device may communicate with sensors or an on-board diagnostics system of a vehicle and retrieve vehicle data. The device may recommend a service based on the vehicle data. The device may send a request for roadside assistance. The device may be used to enroll a user as a member of a roadside assistance benefits program. The above mentioned steps may all be performed via a single application running on the device. According to some aspects of this disclosure a device may process a roadside assistance request and determine a roadside assistance service provider to send to a user that requested roadside assistance.