Patents by Inventor Paul Robert Schechinger

Paul Robert Schechinger has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Contact center routing using characteristic mapping
    Patent number: 9135668
    Abstract: An apparatus for selecting contact center resources is provided. The apparatus includes a memory and a processor in communication with the memory. The memory includes computer code executable with the processor. The computer code is configured to obtain one or more user characteristics; map a user point on a spatial map that includes a first resource spatial point for a first contact center resource, the user point being located at a point that spatially defines the one or more user characteristics; and determine a first distance between the user point and the first resource spatial point.
    Type: Grant
    Filed: November 18, 2008
    Date of Patent: September 15, 2015
    Assignee: Cisco Technology, Inc.
    Inventors: Kenneth Jordan, Michael Paul Lepore, Paul Robert Schechinger, Kevin Collins, Rick Whitesel, Lawrence E. Johnson, Victor L. Voydock
  • CONTACT CENTER ROUTING USING CHARACTERISTIC MAPPING
    Publication number: 20100125433
    Abstract: An apparatus for selecting contact center resources is provided. The apparatus includes a memory and a processor in communication with the memory. The memory includes computer code executable with the processor. The computer code is configured to obtain one or more user characteristics; map a user point on a spatial map that includes a first resource spatial point for a first contact center resource, the user point being located at a point that spatially defines the one or more user characteristics; and determine a first distance between the user point and the first resource spatial point.
    Type: Application
    Filed: November 18, 2008
    Publication date: May 20, 2010
    Inventors: Kenneth Jordan, Michael Paul Lepore, Paul Robert Schechinger, Kevin Collins, Rick Whitesel, Lawrence E. Johnson, Victor L. Voydock