Abstract: The present invention provides methods and systems for automatically threading multiple media into a single document. More specifically, a single conversation may be distributed among a number of different contacts and replies to those contacts. The distributed contacts and the corresponding replies may be chronologically ordered and analyzed. Then the repetitive portions of the documents and replies are removed. After repetitive portions of the conversation have been removed, the multiple documents are threaded together as a single representation of the conversation.

Abstract: A method and apparatus prevent eavesdropping via a computer by detecting and alerting if more than one authorized driver is controlling a interface circuit that is providing audio or video input information. Further, prevention is performed by detecting and alerting if more than one authorized application programming interface is receiving audio or video input information from an authorized driver. Also, prevention is performed by detecting and alerting if more than one authorized software application is receiving audio or video input information from an authorized driver. In addition, prevention is performed by detecting and alerting upon first receipt of audio or visual information by an authorized software application via an authorized application programming interface and authorized driver.

Abstract: A method and apparatus provide feedback of facial expressions of participants during communication by capturing facial expressions of participants; extracting facial information from the captured facial expressions; transmitting the extracted facial information to communication terminals; and displaying the transmitted facial information by the communication terminals in a symbolic form.

Abstract: A voice communications terminal is provided having a microphone to receive an audio stream and a voice activity detector to determine whether the audio stream comprises voice signals and when the audio stream comprises voice signals, notify a communications server and/or provide at least a portion of the audio stream to the communications server.

Abstract: The present invention is directed toward a method and system for determining changes in a customer that have occurred between contact center visits. The invention is operable to compare data captured from a previous interaction and data captured from a current interaction and compare the two in order to determine if the customer has had any changes to their appearance or otherwise since their last contact center visit.

Abstract: An integrated communications system is provided wherein video conferencing is conducted and participants sharing a video resource may be identified. Application of the present invention is particularly suited for videoconferencing when there are a plurality of communication endpoints, and at least one of the communication endpoints includes multiple participants at the shared video resource. A video or audio processing technique takes place to identify locations of conference participants at the communication endpoints. Each participant has an assigned RFID identifier during the conference. The RFID identifiers are interrogated by an RFID reader that downloads data from the identifiers to the system. The gathered RFID data is then matched with the processed video or audio data in order to identify each of the conference participants. A user interface is provided to allow the participants to view the other remote participants along with the identifying data of the remote participants.

Abstract: A method and apparatus control the use of transmission bandwidth by detecting a change in presentation of a video picture on a receiving telecommunication terminal; transmitting the detected change to a transmitting telecommunication terminal; and adjusting the transmission rate of the video picture in response to the detected change by the transmitting telecommunication terminal.

Abstract: A system for determining the vicinity of a communication device within a communication network is provided. Individual communication devices are provided with an active identification reader capable of reporting information concerning identified passive identification tags to a location server. At least some passive identification tags have fixed or known locations, allowing a communication device capable of reading such a passive identification1 tag to be determined to be within a particular vicinity or area. Communication devices may also be provided with passive identification tags to allow other active identification readers to determine whether the communication device is in their vicinity.

Abstract: An enterprise network 100 for tracking objects is provided. The network 100 includes: (a) a plurality of subscriber communication devices 134 and 138; (b) a plurality of readers 160, each of the communication devices being in communication with a corresponding reader, wherein each reader is operable to read a set of object identifiers, each object identifier in the set corresponding to an Identification device 168 positioned on a respective object 164; and (c) a location agent 324 operable to determine, from at least one of the sets of object identifiers, a physical location of each object 164 having an object identifier in the at least one of the sets of object identifiers.

Abstract: A video telecommunications system 100 for effecting a communication between at least first and second participants including an image alteration agent 358 that (i) removes desired and/or undesired image information 370 and 374 from the acquired image information 362 to form filtered image information 378 and the removed information and (ii) combines the filtered image information 378 and/or the image information 370 and 374 with substitute image information 382 to form composite image information 366; and a video communication infrastructure 304 that transmits the composite image information 366 to a communication device associated with the second participant 120. The composite image information 366 excludes undesired image information 374.