Patents by Inventor Paul Thordarson

Paul Thordarson has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Publication number: 20030069804
    Abstract: The present invention is a method and system for verification of telemarketing sales orders. According to an embodiment of the method, a sales agent asks a customer a set of questions related to a sales order, including questions required by government regulatory agencies and/or specified by an entity from whom an offer originates. The dialog is recorded by the sales agent's computer, call center server, a stand-alone unit, or a verifier server. After the sale has been established, the customer is presented with the option to review the transaction and accept or reject it. The review dialog, the interaction between the customer and the playback of the recorded offer, and the accept/reject decision are each recorded and archived. In certain embodiments of the invention at least the interaction between the customer and the playback of the recorded offer as well as the accept/reject decision are recorded in a verifier server rather than in the sales agent's computer, call center server, or stand-alone unit.
    Type: Application
    Filed: April 8, 2002
    Publication date: April 10, 2003
    Inventors: Mark Barry, Ray Blessing, Paul Thordarson