Abstract: A method, system and computer program product for facilitating customers to upgrade their hardware or software. An electronic problem ticketing system of a software/hardware vendor receives a request from a customer to open a problem ticket to service a designated version/model of the software/hardware product. The ticketing system acquires the number of users utilizing the software/hardware product requested to be serviced for various versions/models of the software/hardware product. A graphical diagram is generated depicting the number of users utilizing the software/hardware product requested to be serviced for various versions/models of the software/hardware product. A hyperlink to a social media website that contains information of the benefits of using a latest version or model of the software or hardware product is inserted in the graphical diagram, where after displaying such information, an instruction is received from the user to upgrade the software or hardware product.

Abstract: An approach, for creating summarized illustrative representation of software changes. A change summary illustrator, receives a software product change identifier and associated components. The change summary illustrator, identifies at least one of change information associated with at least one of the associated components. The change summary illustrator, determines, at least one of the change information to include at least one of change size attributes and pervasiveness attributes. The change summary illustrator, creates at least one of change size magnitudes and pervasiveness magnitudes, based on categorization of the change size attributes and the pervasiveness attributes, respectively. The change summary illustrator, generates illustrative representations associated with at least one of the associated components including at least one of the change size magnitudes and the pervasiveness magnitudes and outputs the illustrative representations associated with the software product change identifier.

Abstract: A method, system and computer program product for encouraging customers to upgrade their hardware or software. An electronic problem ticketing system of a software/hardware vendor receives a request from a customer to open a problem ticket to service a designated version/model of the software/hardware product. The ticketing system acquires the number of users utilizing the software/hardware product requested to be serviced for various versions/models of the software/hardware product. A graphical diagram is generated depicting the number of users utilizing the software/hardware product requested to be serviced for various versions/models of the software/hardware product. The graphical diagram is then displayed to the user, such as in the problem ticket issued by the ticketing system.