Abstract: A method for expanding software application functionalities processing is disclosed herein. The method comprises receiving a user request within a software application. The software application is enhanced with annotations, which include metadata. The method continues with loading the metadata from the annotations to a dialog system located on a remote device, sending at least a part of the user request to the dialog system, and receiving a dialog system response to the user request from the dialog system. At least one of the annotations associated with the dialog system response is identified. A code associated with the identified annotation is invoked within the software application.

Abstract: Disclosed are computer-implemented methods and systems for dynamic selection of speech recognition systems for the use in Chat Information Systems (CIS) based on multiple criteria and context of human-machine interaction. Specifically, once a first user audio input is received, it is analyzed so as to locate specific triggers, determine the context of the interaction or predict the subsequent user audio inputs. Based on at least one of these criteria, one of a free-diction recognizer, pattern-based recognizer, address book based recognizer or dynamically created recognizer is selected for recognizing the subsequent user audio input. The methods described herein increase the accuracy of automatic recognition of user voice commands, thereby enhancing overall user experience of using CIS, chat agents and similar digital personal assistant systems.

Abstract: A method for context-based natural language processing is disclosed herein. The method comprises maintaining a plurality of dialog system rules, receiving a user request from a Dialog System Interface, receiving one or more attributes associated with the user request from the Dialog System Interface or a user device, and identifying a type of context associated with the user request based on the user request and the one or more attributes. A context label is assigned to the user request associated with the type of context. Based on the context label and the user request, a particular dialog system rule is selected from the plurality of dialog system rules. A response to the user request is generated by applying the dialog system rule to at least a part of the user request.

Abstract: A method for example-driven machine learning is disclosed herein. The method comprises maintaining a plurality of dialog system rules and a knowledge database including a plurality of intent objects and a plurality of entity objects. The plurality of intent objects and the plurality of entity objects are associated with at least one dialog system rule. An exemplary phrase is received and one or more linguistic elements are retrieved from the exemplary phrase. It is determined that at least one of the linguistic elements is directed to at least one of the plurality of intent objects of the plurality of entity objects and the at least one of the linguistic elements in association with the at least one dialog system rule is added to the knowledge database.

Abstract: Disclosed is the technology for dynamic and intelligent generation of dialog recommendations for the users of chat information systems based on multiple criteria. An example method may include receiving a speech-based user input, recognizing at least a part of the speech-based user input to generate a recognized input, and providing at least one response to the recognized input. The method may further include identifying at least one triggering event, generating at least one dialog recommendation based at least in part on the identification, and presenting the at least one dialog recommendation to a user via a user device.

Abstract: Provided are methods and systems for email communication and instant messaging through a dialog system. The method may commence with enabling a user to create a personal account with a server. The personal account may be associated with the user and with the dialog system. The method may continue with enabling the user to establish a list of trusted email addresses. The method may further include receiving a notification from the server. The notification may be associated with a communication addressed to the user from one of the trusted email addresses. Upon receiving the notification, a first message associated with the notification may be delivered to the user. Upon receiving of an instruction associated with the notification from the user, an inquiry to receive the communication may be sent to the server. The method may further include delivering a second message associated with the communication to the user.

Abstract: Provided are methods and systems for email communication and instant messaging through a dialog system. The method may commence with enabling a user to create a personal account with a server. The personal account may be associated with the user and with the dialog system. The method may continue with enabling the user to establish a list of trusted email addresses. The method may further include receiving a notification from the server. The notification may be associated with a communication addressed to the user from one of the trusted email addresses. Upon receiving the notification, a first message associated with the notification may be delivered to the user. Upon receiving of an instruction associated with the notification from the user, an inquiry to receive the communication may be sent to the server. The method may further include delivering a second message associated with the communication to the user.

Abstract: Provided are systems and methods for operating a dialog system in a cross-platform environment. The method comprises receiving, by a server comprising at least one processor and a memory storing processor-executable codes, a first request from a first client device to initiate operation of the dialog system. The first client device is identified based at least on the first request. Based on the identification, a first set of predetermined settings associated with a user and the first client device is applied to the dialog system. The operation of the dialog system according to the first set of predetermined settings is initiated and the dialog system is connected to the first client device.

Abstract: Provided are systems and methods for creating custom dialog system engines. The system comprises a dialog system interface installed on a first server or a user device and a platform deployed on a second server. The platform is configured to receive dialog system entities and intents associated with a developer profile and associate the dialog system entities with the dialog system intents to form a custom dialog system engine associated with the dialog system interface. The web platform receives a user request from the dialog system interface, activates the custom dialog system engine based on identification, and retrieves the dialog system entities and intents. The user request is processed by applying the dialog system entities and intents to generate a response to the user request. The response is sent to the dialog system interface.

Abstract: Provided are systems and methods for creating custom dialog system engines. The system comprises a dialog system interface installed on a first server or a user device and a platform deployed on a second server. The platform is configured to receive dialog system entities and intents associated with a developer profile and associate the dialog system entities with the dialog system intents to form a custom dialog system engine associated with the dialog system interface. The web platform receives a user request from the dialog system interface, activates the custom dialog system engine based on identification, and retrieves the dialog system entities and intents. The user request is processed by applying the dialog system entities and intents to generate a response to the user request. The response is sent to the dialog system interface.

Abstract: Disclosed are computer-implemented methods and systems for dynamic selection of speech recognition systems for the use in Chat Information Systems (CIS) based on multiple criteria and context of human-machine interaction. Specifically, once a first user audio input is received, it is analyzed so as to locate specific triggers, determine the context of the interaction or predict the subsequent user audio inputs. Based on at least one of these criteria, one of a free-diction recognizer, pattern-based recognizer, address book based recognizer or dynamically created recognizer is selected for recognizing the subsequent user audio input. The methods described herein increase the accuracy of automatic recognition of user voice commands, thereby enhancing overall user experience of using CIS, chat agents and similar digital personal assistant systems.

Abstract: Provided is a method for user training of an information dialogue system. The method may include activating a user input subsystem, receiving a training request entered by the user, converting the training request into text by the user input subsystem, sending the text of the training request obtained as a result of the conversion to a dialogue module, processing the text of the training request by the dialogue module, forming a response to the training request by the dialogue module, and sending the response to the training request to the user. The response to the training request may be formed in a form of one or more of the following: a voice cue, a text, and an action performed by the information dialogue system.

Abstract: Provided is a method for user communications with an information dialogue system, which may be used for organizing user interactions with the information dialogue system based on a natural language. The method may include activating a user input subsystem in response to a user entering a request; receiving and converting the request of the user into text by the user input subsystem; sending the text obtained as a result of the conversion of the request to a dialogue module; processing, by the dialogue module, the text; forming, by the dialogue module, the response to the request; sending the response to the user; and displaying and/or reproducing the formed response, where, after the displaying and/or the reproducing of the formed response, the user input subsystem is automatically activated upon entering a further request or a clarification request by the user.