Abstract: Embodiments of the present invention generally relate to a system and method for adaptively assigning multiple contacts to an agent determined by that agent's current metrics data or effectiveness measure. In one embodiment, there is provided a method for adaptively assigning multiple contacts to an agent in a contact center, comprising providing a reporting engine containing an agent's metrics; providing an assignment engine for assigning multiple contacts to the agent based upon the agent's metrics received from the reporting engine; storing each contact being served by the agent with at least one agent metrics element to be measured by the reporting engine; updating the agent's metrics in the reporting engine based upon the measured at least one metrics element; comparing the agent's updated metrics with stored target metrics; and assigning multiple contacts to the agent when the agent's metrics is within the target metrics.

Abstract: An apparatus is disclosed for controlling a magnetic clamp on a machine tool having a machine slide driven by a feed motor in response to a motor power source. Current supplied to the feed motor by the motor power source is monitored by a magnetic coil control circuit. The coil control circuit is operative to regulate the supply of current to the magnetic clamp as a function of the current supplied to the feed motor. A machine slide control circuit is disclosed for inhibiting the motion of the machine slide as a function of the current supplied to the feed motor.