Patents by Inventor Pedro Filipe Caldeira Neves

Pedro Filipe Caldeira Neves has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and apparatus for detecting anomalies in communication data
    Patent number: 11971908
    Abstract: A method and system for determining anomalies in call center communications. Data relating to communications is streamed and processed to obtain baseline probability distributions over various domains of communications. Streams related to subsequent calls are compared to the baselines to determine anomalies.
    Type: Grant
    Filed: June 17, 2022
    Date of Patent: April 30, 2024
    Assignee: Talkdesk, Inc.
    Inventors: Pedro Filipe Caldeira Neves, Nuno André de Matos Lopes Cardoso
  • METHOD AND APPARATUS FOR DETECTING ANOMOLIES IN COMMUNICATION DATA
    Publication number: 20230409606
    Abstract: A method and system for determining anomalies in call center communications. Data relating to communications is streamed and processed to obtain baseline probability distributions over various domains of communications. Streams related to subsequent calls are compared to the baselines to determine anomalies.
    Type: Application
    Filed: June 17, 2022
    Publication date: December 21, 2023
    Inventors: Pedro Filipe Caldeira Neves, Nuno André de Matos Lopes Cardoso