Abstract: Workload processing is facilitated in a data processing environment including a sender system, a load balancer and a plurality of target resources. The sender system sends workloads to the load balancer, and the load balancer distributes the workloads to the plurality of target resources for processing. Facilitating workload processing includes receiving, by the load balancer, sender status-related information which is indicative of a workload capacity issue from the sender system's view related, at least in part, to the sending of the workloads to the load balancer. The load balancer distributes one or more workloads of the sender system to one or more target resources of the plurality of target resources in a manner based, at least in part, upon the received sender status-related information.

Abstract: Embodiments describe an approach to monitoring user health data. Determining if the user is having an emergency based on the user health data. Responsive to determining the user is having an emergency the user's location. Identifying one or more available parking spaces based on the user's location, and outputting locations of one or more available parking spaces to the user.

Abstract: Approaches for recording and playing back a portion of a conversation are provided. An approach includes establishing a subscriber of a recording and play back service. The approach includes recording, by a computing device, a portion of a conversation of the subscriber that occurs in a call between a first individual and a second individual. The approach additionally includes storing, by the computing device, the portion of the conversation when the call ends. The approach further includes analyzing, by the computing device, the stored portion of the conversation to detect predefined keywords. The approach also includes automatically providing the subscriber with an option to play back the stored portion of the conversation when at least one of the predefined keywords is detected during the analyzing.

Abstract: A method and system for using conversational biometrics and speaker identification and/or verification to filter voice streams during mixed mode communication. The method includes receiving an audio stream of a communication between participants. Additionally, the method includes filtering the audio stream of the communication into separate audio streams, one for each of the participants. Each of the separate audio streams contains portions of the communication attributable to a respective participant. Furthermore, the method includes outputting the separate audio streams to a storage system.

Abstract: In a data processing system coupled for communication to a plurality of agent terminals, a message is received indicating that an agent associated with the agent terminal handled a service request utilizing a skill in which the agent is not indicated as certified by an agent database of the data processing system. The data processing system compares an amount of utilization of the skill by the agent to a threshold. In response to a favorable comparison, the data processing system updates the agent skill record to indicate certification of the agent in the skill. The data processing system performs skill-based routing in a contact center by reference to the agent skill record.

Abstract: Workload processing is facilitated in a data processing environment including a sender system, a load balancer and a plurality of target resources. The sender system sends workloads to the load balancer, and the load balancer distributes the workloads to the plurality of target resources for processing. Facilitating workload processing includes receiving, by the load balancer, sender status-related information which is indicative of a workload capacity issue from the sender system's view related, at least in part, to the sending of the workloads to the load balancer. The load balancer distributes one or more workloads of the sender system to one or more target resources of the plurality of target resources in a manner based, at least in part, upon the received sender status-related information.

Abstract: A method for transferring information indicative of a voicemail to a recipient includes receiving a message via a voicemail system transmitted from a remote device. The method also includes storing the message in a memory associated with the voicemail system. The method further includes transmitting a voicemail notification indicator to a recipient via a designated radio frequency band for receipt by a recipient having access to a radio receiver.

Abstract: A method and system for using conversational biometrics and speaker identification and/or verification to filter voice streams during mixed mode communication. The method includes receiving an audio stream of a communication between participants. Additionally, the method includes filtering the audio stream of the communication into separate audio streams, one for each of the participants. Each of the separate audio streams contains portions of the communication attributable to a respective participant. Furthermore, the method includes outputting the separate audio streams to a storage system.

Abstract: Workload processing is facilitated in a data processing environment including a sender system, a load balancer and a plurality of target resources. The sender system sends workloads to the load balancer, and the load balancer distributes the workloads to the plurality of target resources for processing. Facilitating workload processing includes receiving, by the load balancer, sender status-related information which is indicative of a workload capacity issue from the sender system's view related, at least in part, to the sending of the workloads to the load balancer. The load balancer distributes one or more workloads of the sender system to one or more target resources of the plurality of target resources in a manner based, at least in part, upon the received sender status-related information.

Abstract: Approaches for recording and playing back a portion of a telephone call are provided. An approach includes establishing a subscriber of a recording and play back service. The approach includes recording, by a computing device, a portion of a conversation of the subscriber that occurs in a call between a first telephone and a second telephone. The approach additionally includes storing, by the computing device, the portion of the conversation when the call ends. The approach further includes analyzing, by the computing device, the stored portion of the conversation to detect predefined keywords. The approach also includes automatically providing the subscriber with an option to play back the stored portion of the conversation when at least one of the predefined keywords is detected during the analyzing.

Abstract: A method and system for using conversational biometrics and speaker identification and/or verification to filter voice streams during mixed mode communication. The method includes receiving an audio stream of a communication between participants. Additionally, the method includes filtering the audio stream of the communication into separate audio streams, one for each of the participants. Each of the separate audio streams contains portions of the communication attributable to a respective participant. Furthermore, the method includes outputting the separate audio streams to a storage system.

Abstract: Approaches for recording and playing back a portion of a telephone call are provided. An approach includes establishing a subscriber of a recording and play back service. The approach includes recording, by a computing device, a portion of a conversation of the subscriber that occurs in a call between a first telephone and a second telephone. The approach additionally includes storing, by the computing device, the portion of the conversation when the call ends. The approach further includes analyzing, by the computing device, the stored portion of the conversation to detect predefined keywords. The approach also includes automatically providing the subscriber with an option to play back the stored portion of the conversation when at least one of the predefined keywords is detected during the analyzing.

Abstract: A computer receives a global command from a communication device using a first communication mode associated with a transaction. The computer stores transaction data, wherein the transaction data is stored for at most a duration of a session life span (SLS) time interval that is predefined. The computer sends a transfer session identifier (TSI) key to the communication device using the first communication mode. The computer receives the TSI key from the first communication device or a second communication device, using at least a second communication mode. The computer associates the transaction data with at least the second communication mode and the first communication mode in parallel, and the computer performs the transaction by use of either or both of the first communication mode and at least the second communication mode, within the SLS time interval that is pre-defined.

Abstract: Embodiments for intelligent scheduling management by a processor. One or more time slots are cognitively identified for scheduling a meeting according to a plurality of identified contextual factors, scheduling availability, an attendance confidence level assigned to each of the one or more users, and meeting topic and objective such that a user aggregation contribution score is provided for the one or more time slots. A meeting is scheduled during the one or more time slots for one or more users according to the user aggregation contribution score.

Abstract: A method and system for managing servers. A message received by a first server specifies multiple servers to be updated via an update. The message identifies a server type of each specified server, an old server name of each specified server prior to the update, and a corresponding new server name of each specified server after the update. First servers of the multiple servers are identified. Second servers that have a corresponding old server name within a local configuration of the first server are identified. For each server of the second servers, local configuration changes are scheduled to update the corresponding old server names with corresponding new server names at corresponding specified times. Each corresponding old server name is replaced with corresponding new server names.

Abstract: A method, digital telephone and computer-readable medium for providing a user identity-based secure channel between the digital telephone and a service provider. At the service provider, an encrypted voice transmission from a digital telephone is decrypted. The voice transmission was encrypted at the digital telephone by using a user voice encryption key that was created in the digital telephone. The user voice encryption key was created at the digital telephone by inputting a telephone identifier and a called telephone number into a public encryption key algorithm that is supplied by the service provider. By decrypting the encrypted voice transmission, the service provider is able to extract the voice transmission, the telephone identifier, and the called telephone number, thus allowing the service provider to route the voice transmission to an appropriate answering party at the service provider.

Abstract: A method for modifying an application behavior based on a plurality of user specific data is provided. The method may include receiving a plurality of user specific data. The method may also include storing the received plurality of user specific data in a database. The method may further include determining a user mood based on the stored plurality of user specific data. The method may also include transmitting an action to an application corresponding to the determined user mood.

Abstract: A method for modifying an application behavior based on a plurality of user specific data is provided. The method may include receiving a plurality of user specific data. The method may also include storing the received plurality of user specific data in a database. The method may further include determining a user mood based on the stored plurality of user specific data. The method may also include transmitting an action to an application corresponding to the determined user mood.

Abstract: A method and system for using conversational biometrics and speaker identification and/or verification to filter voice streams during mixed mode communication. The method includes receiving an audio stream of a communication between participants. Additionally, the method includes filtering the audio stream of the communication into separate audio streams, one for each of the participants. Each of the separate audio streams contains portions of the communication attributable to a respective participant. Furthermore, the method includes outputting the separate audio streams to a storage system.

Abstract: An approach for an automatic table cleanup process of use, implemented in relational databases, are provided. A method includes setting up a table cleanup process in a database which is operable to perform an automatic table cleanup on a table within the database using an auto purge value associated with the table. The method further includes altering the table with a virtual column to keep track of dates on the table. The method further includes turning on an automatic table maintenance capability of the database to include and initiate the table cleanup process. The method further includes running the table cleanup process to perform the automatic table cleanup using dates which are automatically filled in during an insert or update operation on the table, the table cleanup process comprising looking through the records and automatically purging the table when the auto purge value has been met.