Patents by Inventor Peggy Ann Pinkerton

Peggy Ann Pinkerton has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and system for authenticating customer identities
    Patent number: 8548818
    Abstract: This disclosure describes, generally, methods and systems for authenticating the identities of customers. For example, a method comprising receiving a service request from a customer and retrieving customer profile information related to the customer is described. The method further comprises generating questions based on the customer profile information and receiving answers to the questions from the customer. Furthermore, the method comprises analyzing the answers by comparing the answers with the customer profile information and calculating an authentication score based on the analysis of the answers. The method further authenticates the customer based on the authentication score being greater than a threshold score level.
    Type: Grant
    Filed: January 31, 2008
    Date of Patent: October 1, 2013
    Assignee: First Data Corporation
    Inventors: Theresa Lynn Wagner, Peggy Ann Pinkerton