Abstract: Aspects of the subject disclosure may include, for example, identifying a threshold value of a streaming-media key performance indicator (KPI) based on a predetermined target portion of end-user devices that provide an acceptable performance. Performance records are obtained for a content delivery network (CDN) adapted to cache and serve media content requested by the end-user devices. Predicted values of the streaming-media KPI are generated according to the performance records of the CDN and compared to the threshold value of the streaming-media KPI to obtain a comparison. An anomaly is detected according to the comparison, to indicate that a predetermined number of the predicted values of the streaming-media KPI fail to satisfy the threshold value. Other embodiments are disclosed.

Abstract: Devices, computer-readable media, and methods for predictively managing the customer experience in a content distribution network are disclosed. In one example, a method includes acquiring a system log from a component of a content distribution network, detecting an event in a report derived from the system log that has been correlated with a decline in a key performance indicator of the content distribution network, and initiating a corrective action in response to the detecting.

Abstract: Aspects of the disclosure may include, for example, determining, by a first processing system, that first data is unavailable within a first storage device of the first processing system, resulting in a first determination, determining, based on the first determination, that the first data is available within a second storage device of a second processing system, resulting in a second determination, wherein the first processing system and the second processing system are included in a first tier of a processing system hierarchy, and wherein the processing system hierarchy includes a second tier, the second tier including a third processing system, obtaining, based on the second determination, the first data from the second storage device of the second processing system, and transmitting, based on the obtaining of the first data from the second storage device of the second processing system, the first data to a communication device. Other embodiments are disclosed.

Abstract: Aspects of the disclosure may include, for example, determining, by a first processing system, that first data is unavailable within a first storage device of the first processing system, resulting in a first determination, determining, based on the first determination, that the first data is available within a second storage device of a second processing system, resulting in a second determination, wherein the first processing system and the second processing system are included in a first tier of a processing system hierarchy, and wherein the processing system hierarchy includes a second tier, the second tier including a third processing system, obtaining, based on the second determination, the first data from the second storage device of the second processing system, and transmitting, based on the obtaining of the first data from the second storage device of the second processing system, the first data to a communication device. Other embodiments are disclosed.