Patents by Inventor Penny Olson Koppinger

Penny Olson Koppinger has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Method and system for using a component business model to transform warranty claims processing in the automotive industry
    Patent number: 9317819
    Abstract: A method, system and service for using a component business model to transform a business process. The invention uses a component business model of a business to prioritize business changes affecting key performance indicators for the business process, defines an information technology architecture to support the business changes, and specifies a roadmap for implementing the supporting information technology architecture. In a particular application of the invention to the automobile manufacturing business, the business process is the warranty claims process, and a length of time to process a warranty claim is a key performance indicator.
    Type: Grant
    Filed: April 2, 2008
    Date of Patent: April 19, 2016
    Assignee: International Business Machines Corporation
    Inventors: Linda Barbara Ban, Penny Olson Koppinger, Benjamin Thomas Stanley
  • METHOD AND SYSTEM FOR USING A COMPONENT BUSINESS MODEL TO TRANSFORM WARRANTY CLAIMS PROCESSING IN THE AUTOMOTIVE INDUSTRY
    Publication number: 20080215400
    Abstract: A method, system and service for using a component business model to transform a business process. The invention uses a component business model of a business to prioritize business changes affecting key performance indicators for the business process, defines an information technology architecture to support the business changes, and specifies a roadmap for implementing the supporting information technology architecture. In a particular application of the invention to the automobile manufacturing business, the business process is the warranty claims process, and a length of time to process a warranty claim is a key performance indicator.
    Type: Application
    Filed: April 2, 2008
    Publication date: September 4, 2008
    Inventors: Linda Barbara BAN, Penny Olson Koppinger, Benjamin Thomas Stanley