Abstract: A customer interface device is programmed with one or more survey questions and information regarding the customer's satisfaction with a product or service provided at the location of such device. The customer interface device displays the question, the customer inputs his answer, and additional questions may be generated. The data is stored and periodically transmitted to a Base Control Unit such as a processor with modem or wireless components. The data is stored and periodically transmitted to a data analyzer such as a computer or server which analyzes the number of responses indicating customer satisfaction or dissatisfaction. If the number of one type of responses exceeds a specified threshold, then the business owner or service provider is notified immediately. If the number does not exceed the designated threshold, then the data analyzer manipulates the data for presentation, makes the data available to the subscribers and generates periodic user defined reports.