Abstract: In a general aspect, a system can include a user interface with at least one input field for receiving input associated with an information technology (IT) customer service issue and a response area for displaying results in response to the input. The system can further include a context generation engine that receives the input associated with the IT customer service issue from the user interface and determines, based on the input, a multi-factor context. The system can also include a relevance-based search engine configured to search, based on the multi-factor context, a plurality of resources; assign, based on the multi-factor context, a respective relevancy score to each of the plurality of resources; and provide, to the user interface for display in the results area, a ranked list of a subset of the plurality of resources that is ordered based on the respective relevancy scores of the subset of the resources.

Abstract: In a general aspect, a system can include a user interface with at least one input field for receiving input associated with an information technology (IT) customer service issue and a response area for displaying results in response to the input. The system can further include a context generation engine that receives the input associated with the IT customer service issue from the user interface and determines, based on the input, a multi-factor context. The system can also include a relevance-based search engine configured to search, based on the multi-factor context, a plurality of resources; assign, based on the multi-factor context, a respective relevancy score to each of the plurality of resources; and provide, to the user interface for display in the results area, a ranked list of a subset of the plurality of resources that is ordered based on the respective relevancy scores of the subset of the resources.

Abstract: A method of determining common three-dimensional structural features of protein surfaces is provided, as is use of representations of these common structures in molecular database searching and in designing focused molecular libraries. The method is particularly concerned with the analysis and representation of protein surfaces such as b-turns, loops and contact surfaces. In one form, the method identifies common locations and orientations of amino acid side-chains, simplified as C?-C? vectors. In another form, the method identifies common regions of surface charge represented by grid points in three-dimensional space. Further provided are common three dimensional structural features of proteins that can be used to search molecular databases for the purposes of identifying molecules that match these common three dimensional structural features.

Abstract: The present invention relates to an electronic signal switching module with connectors on a first side for connecting with a variety of devices and sources and with jacks for receiving patch cords on a second side. The switching modules include two position switches in the circuitry connecting the jacks with the connectors which allow the module to be configured as a straight-through patching module, a fully normal module with paired jacks or a half normal module with paired jacks. One alternative of the invention utilizes card edge connectors on the first side. Another aspect of the invention involves a chassis for holding a plurality of switching modules adjacent to and electronically connected with a plurality of connecting modules. The switching modules may also include designation lenses adjacent to the jacks for holding indicia.

Abstract: A method of determining common three-dimensional structural features of protein surfaces is provided, as is use of representations of these common structures in molecular database searching and in designing focused molecular libraries. The method is particularly concerned with the analysis and representation of protein surfaces such as b-turns, loops and contact surfaces. In one form, the method identifies common locations and orientations of amino acid side-chains, simplified as C?-C? vectors. In another form, the method identifies common regions of surface charge represented by grid points in three-dimensional space. Further provided are common three dimensional structural features of proteins that can be used to search molecular databases for the purposes of identifying molecules that match these common three dimensional structural features.

Abstract: A method of auctioning contact with prospective customers. A user profile associated with a prospective customer and use of proxy information to establish a communication channel by which the prospective customer may be contacted is auctioned to a plurality of bidders and, upon receiving bids, a group of winning bidders is determined. The winning bidders purchase the use of a communication medium to contact the prospective customer using proxy information which allows the prospective customers to remain anonymous.

Abstract: The present invention relates to an electronic signal switching module with connectors on a first side for connecting with a variety of devices and sources and with jacks for receiving patch cords on a second side. The switching modules include two position switches in the circuitry connecting the jacks with the connectors which allow the module to be configured as a straight-through patching module, a fully normal module with paired jacks or a half normal module with paired jacks. One alternative of the invention utilizes card edge connectors on the first side. Another aspect of the invention involves a chassis for holding a plurality of switching modules adjacent to and electronically connected with a plurality of connecting modules. The switching modules may also include designation lenses adjacent to the jacks for holding indicia.

Abstract: A method and apparatus for vaporizing a sterilant fluid using microwave energy. A sterilant fluid is atomized to produce a spray, mist or fog of sterilant fluid. The atomized sterilant fluid is then exposed to microwave energy produced by a microwave generator. Molecules of at least one chemical component of the sterilant fluid rotate in response to exposure to the microwave energy, thereby vaporizing the sterilant fluid.

Abstract: The present invention relates to an electronic signal switching module with connectors on a first side for connecting with a variety of devices and sources and with jacks for receiving patch cords on a second side. The switching modules include two position switches in the circuitry connecting the jacks with the connectors which allow the module to be configured as a straight-through patching module, a fully normal module with paired jacks or a half normal module with paired jacks. One alternative of the invention utilizes card edge connectors on the first side. Another aspect of the invention involves a chassis for holding a plurality of switching modules adjacent to and electronically connected with a plurality of connecting modules. The switching modules may also include designation lenses adjacent to the jacks for holding indicia.

Abstract: An interactive multi player DVD gaming system comprising a DVD containing game data and a game manager program for playing an interactive DVD board game on a display, and a DVD media player configured for accessing and displaying the game data on the DVD in response to receiving user selected inputs. At least one user operated control is provided for generating the user selected inputs sent to the DVD media player. The DVD media player has multiple general parameter register memories (GPRM's), the game program manager configured to direct the GPRM's for supporting multiplayer game play with display of a virtual game board.

Abstract: The present invention relates to an electronic signal switching module with connectors on a first side for connecting with a variety of devices and sources and with jacks for receiving patch cords on a second side. The switching modules include two position switches in the circuitry connecting the jacks with the connectors which allow the module to be configured as a straight-through patching module, a fully normal module with paired jacks or a half normal module with paired jacks. One alternative of the invention utilizes card edge connectors on the first side. Another aspect of the invention involves a chassis for holding a plurality of switching modules adjacent to and electronically connected with a plurality of connecting modules. The switching modules may also include designation lenses adjacent to the jacks for holding indicia.

Abstract: The present invention relates to an electronic signal switching module with connectors on a first side for connecting with a variety of devices and sources and with jacks for receiving patch cords on a second side. The switching modules include two position switches in the circuitry connecting the jacks with the connectors which allow the module to be configured as a straight-through patching module, a fully normal module with paired jacks or a half normal module with paired jacks. One alternative of the invention utilizes card edge connectors on the first side. Another aspect of the invention involves a chassis for holding a plurality of switching modules adjacent to and electronically connected with a plurality of connecting modules. The switching modules may also include designation lenses adjacent to the jacks for holding indicia.

Abstract: A method and apparatus for vaporizing a sterilant fluid using microwave energy. A sterilant fluid is atomized to produce a spray, mist or fog of sterilant fluid. The atomized sterilant fluid is then exposed to microwave energy produced by a microwave generator. Molecules of at least one chemical component of the sterilant fluid rotate in response to exposure to the microwave energy, thereby vaporizing the sterilant fluid.

Abstract: The present invention relates to an electronic signal switching module with connectors on a first side for connecting with a variety of devices and sources and with jacks for receiving patch cords on a second side. The switching modules include two position switches in the circuitry connecting the jacks with the connectors which allow the module to be configured as a straight-through patching module, a fully normal module with paired jacks or a half normal module with paired jacks. One alternative of the invention utilizes card edge connectors on the first side. Another aspect of the invention involves a chassis for holding a plurality of switching modules adjacent to and electronically connected with a plurality of connecting modules. The switching modules may also include designation lenses adjacent to the jacks for holding indicia.

Abstract: The hand held tool for cutting the sheath of a cable or insulated conductor is comprised of a durable plastic body, aluminum components which make up the blade adjustment mechanism and stainless steel hardware. The spring loaded blade adjustment mechanism allows the user to cut into the cable sheath or conductor insulation at various depths. The roller bearing guide in conjunction with the stepped thumb grip allows the user to easily insert the cable as well as perform the process of cutting the cable sheath or insulated conductor. Standard utility knife blades are used as the integral component for cutting the cable sheath or conductor insulation. A compartment for storing extra utility knife blades is located in the body of the tool.

Abstract: A method of determining common three-dimensional structural features of protein surfaces is provided, as is use of representations of these common structures in molecular database searching and in designing focussed molecular libraries. The method is particularly concerned with the analysis and representation of protein surfaces such as b-turns, loops and contact surfaces. In one form, the method identifies common locations and orientations of amino acid side-chains, simplified as C?-C? vectors. In another form, the method identifies common regions of surface charge represented by grid points in three-dimensional space. Further provided are common three dimensional structural features of proteins that can be used to search molecular databases for the purposes of identifying molecules that match these common three dimensional structural features.

Abstract: A guard for the draw bar of a vehicle trailer hitch, said guard having a main body with an aperture shaped to enable the main body to be assembled with the draw bar by sliding the draw bar therethrough so that the main body extends transversely of the draw bar on each side thereof, and a guard portion extending in a loop-like manner from adjacent to one end of the main body for a distance forwardly of the body and then to adjacent an opposite end of the main body whereby, when the main body is mounted on the draw bar, a rearwardly projecting end portion of the draw bar is located within the loop formed by the guard portion.

Abstract: An office product which has at least one exposed surface that is subject to infectious microorganisms, and an antimicrobial agent associated with the exposed surface to render ineffective or destroy infectious microorganisms. The antimicrobial agent may be present on the exposed surfaces of the office product as a coating, or as an integral part of a material used to form the exposed surface(s) of the office product. The antimicrobial agent is ineffective until activated using. Preferably, the antimicrobial agent is an amine which can be activated by a halogen. The present invention also relates to a process of making an infectious microorganism resistant office product which comprises providing the office product with an antimicrobial agent.

Abstract: The present invention is directed to the use of at least one secondary subunit sequence that varies from a primary subunit sequence by the addition, deletion and/or substitution of at least one subunit for inferring information about the primary subunit sequence. The invention is also directed to the use of such variant sequences for wholly or partially executing a task on an primary subunit sequence, which in one embodiment is refractory to the execution of that task and more particularly to the use of such sequence(s) for wholly or partially deducing the sequence of a primary subunit sequence. In a preferred embodiment of the present invention, the variant sequences are generated by mutagenesis techniques. The subject invention further relates to a method, which is optionally implemented by a processing system, for designing secondary subunit sequences.

Abstract: The object of this invention is a food supplement based on NADH, Octocosanol and Vitamin E, which stimulates the generation of energy by the organism.