Abstract: Systems, methods, and computer program products for processing a claimant's insurance claim provide the architectural components to facilitate a common philosophy and infrastructure for processing claims in a consistent manner. A highly cohesive infrastructure can be provided that allows for legacy systems to participate in a service-oriented manner.

Abstract: Aspects of the invention relate to a method and system to manage a business process and business process content, comprising a content management system that includes efficiency-improving and workflow features. Efficiency-improving features allow several people involved in a business process, including those residing in different locations, to store and access documents in a central repository of a content management system. Further, these features manage business process content that include functions such as document handling and searching capabilities that allow users to navigate, search, and develop business content efficiently. In addition, the business process becomes a virtual electronic environment without the need for redundant physical files spread throughout different offices.