Patents by Inventor Peter E. Costello

Peter E. Costello has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 4510351
    Abstract: There is disclosed an ACD management information system which tracks attendant work performance without regard to the actual station at which the attendant is operating. The system also monitors non-ACD work states and provides individualized status reports based upon temporarily stored limit criteria. A real time display of system performance is provided to a supervisor in a manner which allows for immediate rearrangement of the system without resort to other data. The displayed data includes split handling information, and call abandon information, trunk busy information and work state information.
    Type: Grant
    Filed: October 28, 1982
    Date of Patent: April 9, 1985
    Assignee: AT&T Bell Laboratories
    Inventors: Peter E. Costello, Lawrence D. Fossett, Michael S. Lane, Terrence T. Quin, Nicholas K. Smith