Patents by Inventor Peter E. Kulis

Peter E. Kulis has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Measuring Customer Service Levels
    Publication number: 20140081887
    Abstract: Methods and apparatus, including computer program products, for measuring how well interactive components of a service facility that are accessible to users through a communication network perform in serving users, the interactive components being a proper subset of all of the interactive components of the service facility, and using the results of the measuring to evaluate the performance of the service facility with respect to a target performance.
    Type: Application
    Filed: November 20, 2013
    Publication date: March 20, 2014
    Applicant: FMR LLC
    Inventors: Louis A. Iannucci, Robert J. Ronan, Peter E. Kulis
  • Measuring customer service levels
    Patent number: 8583472
    Abstract: Methods and apparatus, including computer program products, for measuring how well interactive components of a service facility that are accessible to users through a communication network perform in serving users, the interactive components being a proper subset of all of the interactive components of the service facility, and using the results of the measuring to evaluate the performance of the service facility with respect to a target performance.
    Type: Grant
    Filed: September 10, 2004
    Date of Patent: November 12, 2013
    Assignee: FMR LLC
    Inventors: Louis A. Iannucci, Robert J. Ronan, Peter E. Kulis