Abstract: A method for inducing B-party defined behaviour in an A-party communications end-point (5), the method including the steps of receiving a user interface (71) at the A-party communications end-point, the user interface being associated with at least one B-party user or communications service and encoding one or more B-party defined or selected behaviours; invoking the user interface at the A-party communications end-point in response to at least one trigger; and interpreting the user interface at the A-party communications end-point to induce a resultant behaviour.

Abstract: A symbol for establishing a telephone call, has the following characteristics: (a) the symbol appears on a computer display; (b) a user can select and activate the symbol, which causes computer software associated with they symbol to activate telecommunications equipment which establishes the telephone call; (c) the symbol is “portable”, in that a user can cause it to be moved from any one of the following locations: (i) an Internet web page, (ii) an email message, (iii) a window associated with a computer program, (iv) a file directory folder, (v) and electronic form, (vi) a computer data storage medium, (vii) the user's operating system “desktop”, (viii) a personal digital assistant, Wireless Application Protocol phone or other mobile computing device; to one of the following locations: (I) the user's operating “desktop”, (II) an email message, (III) a window associated with a computer program, (IV) a file directory folder, (V) an electronic form, (VI) a computer data sto