Patents by Inventor Peter H. Sohn

Peter H. Sohn has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • MEASURING PRODUCT CONSUMABILITY
    Publication number: 20090276286
    Abstract: Product consumability can be measured by recording customer interaction with customer support mechanisms and mapping the resulting data into consumability characteristics. The consumability characteristics correspond to specific customer experiences with various features and processes throughout the product lifecycle. Through an examination of data mapped into the various consumability characteristics, the vendor or manufacturer can focus on improving features or processes associated with the product.
    Type: Application
    Filed: May 2, 2008
    Publication date: November 5, 2009
    Applicant: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Lucio Bortolotti, Agostino Colussi, Virginia D. Hill, Peter H. Sohn, Scott A. Will