Abstract: A call center application program allows a call center administrator to access, view, and edit data across multiple applications used by multiple customer interaction systems of the call center. The application program is adapted to retrieve data from a plurality of different applications and systems, consolidate redundant data, and display the data to a user, enabling a single unified view of resources across call center applications. Changes can be made to the data application program, which in turn propagates the changes to the individual call center applications, eliminating the need for the user to manually change the data in each individual application.

Abstract: Dispenser for the delivery of liquid media, having a base unit and a delivery head with a delivery opening. The delivery head includes a first portion which includes a fastening device by means of which the first portion is fastened or fixed in position with respect to a media storage unit on the base unit, and which includes the delivery opening. The delivery head includes a second portion realized so as to be movable in relation to the first portion and includes an actuating handle which is operatively coupled with the coupling piece such that a displacement of the actuating handle in relation to the first portion leads to a displacement of the coupling piece in relation to the first part portion.

Abstract: The present invention relates to hydrophobically modified cationic polymers obtainable by the polymerization of one or more cationic ethylenically unsaturated monomers with an ethylenically unsaturated monomer having anhydride, imide, lactone, carboxylic acid, isocyanate or blocked isocyanate group and a reactive siloxane and processes for preparing them. These polymers are useful i.a. as a depositioning aid of hydrophobic actives onto fibrous substrates.

Abstract: A composition for producing optical elements has a gradient structure, particularly for holographic applications, wherein the gradient structure is formed by a refractivity gradient. The composition is produced from a polymer and a light- and/or temperature-sensitive metal complex and the light- and/or temperature-sensitive metal complex is decomposed upon changing the local refractivity. The result is the formation of a refractivity gradient.

Abstract: Dispenser for the delivery of liquid media, having a base unit and a delivery head with a delivery opening. The delivery head includes a first portion which includes a fastening device by means of which the first portion is fastened or fixed in position with respect to a media storage unit on the base unit, and which includes the delivery opening. The delivery head includes a second portion realized so as to be movable in relation to the first portion and includes an actuating handle which is operatively coupled with the coupling piece such that a displacement of the actuating handle in relation to the first portion leads to a displacement of the coupling piece in relation to the first part portion.

Abstract: An anti-reflective coating is obtained from a composition of at least one silane compound, at least one metal compound and at least one organic compound having at least two functional groups which can form a coordination polymer.

Abstract: The present invention relates to hydrophobically modified cationic polymers obtainable by the polymerization of one or more cationic ethylenically unsaturated monomers with an ethylenically unsaturated monomer having anhydride, imide, lactone, carboxylic acid, isocyanate or blocked isocyanate group and a reactive siloxane and processes for preparing them. These polymers are useful i.a. as a depositioning aid of hydrophobic actives onto fibrous substrates.

Abstract: A corrosion resistant substrate is provided having a Cr(VI) free corrosion resistant two layer coating. The substrate is substantially comprised of aluminum, an aluminum alloy, magnesium or a magnesium alloy. A first wet chemical deposited inorganic passivation layer is directly positioned on the substrate and a second organic modified polysiloxane layer is directly positioned on the passivation layer.

Abstract: A composition for producing optical elements having a gradient structure, particularly for holographic applications, is formed by a refractive index gradient. The composition is produced from one or more polymerizable and/or polycondensable monomers and at least one biological polymer. A potential difference is generated for the directed diffusion of the monomers by inducing a local polymerization or polycondensation. The result is the formation of a refractive index gradient.

Abstract: A method and apparatus are provided for exchanging configuration information within a call center system between a central server and a plurality of dissimilar contact centers. The method includes the steps of the central server monitoring an contact center of the plurality of dissimilar contact centers for a configuration change message and converting the configuration change between a format of the central server and a format of a subscribing contact center of the plurality of contact centers, where the subscribing contact center is different than the monitored contact center.

Abstract: The invention relates to a dispensing device for a preferably liquid or pulverulent medium, preferably for a pharmaceutical medium, having a housing, a media store for accommodating the medium, a dispensing opening for discharging the medium, and an actuating handle which, by relative movement in relation to the housing, can bring about a dispensing operation. The housing has a removable protective covering by which the actuating handle or the dispensing opening is covered in a storage state, wherein, in the storage state, the protective covering is connected to the housing by a coupling device, and the coupling device can be uncoupled by engagement of at least one functional portion of the dispensing device, it being possible for the functional portion to be moved in relation to the housing and the protective covering.

Abstract: A composition for producing optical elements having a gradient structure, particularly for holographic applications, is formed by a refractive index gradient. The composition is produced from one or more polymerizable and/or polycondensable monomers and at least one biological polymer. A potential difference is generated for the directed diffusion of the monomers by inducing a local polymerization or polycondensation. The result is the formation of a refractive index gradient.

Abstract: A composition for producing optical elements has a gradient structure, particularly for holographic applications, wherein the gradient structure is formed by a refractivity gradient. The composition is produced from a polymer and a light- and/or temperature-sensitive metal complex and the light- and/or temperature-sensitive metal complex is decomposed upon changing the local refractivity. The result is the formation of a refractivity gradient.

Abstract: Method and system for administering multiple target systems automatic contact distribution (ACD) systems, where corresponding object types in the various target systems may have different schema. A user of the administering system works in a single schema, and translators permit communication between the administering system and the various target systems.

Abstract: A method and apparatus are provided for exchanging configuration information within a call center system between a central server and a plurality of dissimilar contact centers. The method includes the steps of the central server monitoring an contact center of the plurality of dissimilar contact centers for a configuration change message and converting the configuration change between a format of the central server and a format of a subscribing contact center of the plurality of contact centers, where the subscribing contact center is different than the monitored contact center.

Abstract: 1. Dispensing device for a preferably liquid medium. 2.1. The invention relates to a dispensing device (10) for a preferably liquid or pulverulent medium, preferably for a pharmaceutical medium, having a housing (12), a media store (30) for accommodating the medium, a dispensing opening (22) for discharging the medium, and an actuating handle (40) which, by relative movement in relation to the housing (12), can bring about a dispensing operation. 2.2.

Abstract: A call center application program allows a call center administrator to access, view, and edit data across multiple applications used by multiple customer interaction systems of the call center. The application program is adapted to retrieve data from a plurality of different applications and systems, consolidate redundant data, and display the data to a user, enabling a single unified view of resources across call center applications. Changes can be made to the data application program, which in turn propagates the changes to the individual call center applications, eliminating the need for the user to manually change the data in each individual application.

Abstract: Method and system for administering multiple target systems automatic contact distribution (ACD) systems, where corresponding object types in the various target systems may have different schema. A user of the administering system works in a single schema, and translators permit communication between the administering system and the various target systems.

Abstract: A corrosion resistant substrate is provided having a Cr(VI) free corrosion resistant two layer coating. The substrate is substantially comprised of aluminum, an aluminum alloy, magnesium or a magnesium alloy. A first wet chemical deposited inorganic passivation layer is directly positioned on the substrate and a second organic modified polysiloxane layer is directly positioned on the passivation layer.

Abstract: The invention relates to a method of controlling a passive matrix arrangement of organic light emitting diodes which can be used, for example, as a display for the rendering or display of visually perceivable information. It is the object of the invention to increase the service life of passive matrix arrangements with organic light emitting diodes with an increased presettable luminance of electromagnetic radiation emitted by organic light emitting diodes. In the method in accordance with the invention, the electrical current flow takes place via rows and lines of a passive matrix arrangement of organic light emitting diodes connected to an electrical power source. The electrical current flow is modulated in its pulse width, that is the respective switch-on time, to be able to observe presettable luminance values of the individual organic light emitting diodes. Larger pulse width/longer switch-on times thus result in a larger luminance of the emitted electromagnetic radiation.