Abstract: A method and system for providing customer service over a packet switched network wherein an operator interactively responds to messages from customers by sending messages over the network. Additionally, the invention is directed to storing the messages in a database and retrieving them for an examination of the level of customer service provided. The invention also allows customers to leave messages to operators who can retrieve the messages via the packet switched network, preferably by means of a web browser.

Abstract: A facsimile and data security system is disclosed which provides security for all facsimile and data transmissions to prevent loss of information by delaying for review by security personnel selected facsimile and data transmissions. The system is configured for recording all transmitted information onto a Write Once Road many (WORM) storage system to assure the integrity of the information. The system allows management or security personnel to review all transmissions to assure than no confidential information is lost. Means are also provided to utilize the storage system for archiving all documents which are recorded onto the WORM disk by using local scanning stations, eliminating filling cabinets or other filing means while insuring integrity and security of the file documents. The facsimile and data security system optionally provides a virus check on all transmissions and has expandable memory storage to provide essentially unlimited storage to reduce the cost of maintaining paper files.