Abstract: A method and system for providing location information to a mobile device includes providing an apparatus with a beacon. The apparatus stores identification information associated with the apparatus, and obtains information describing the correspondence between location information and apparatus identification information to determine the location of the apparatus from the stored identification information. The apparatus transmits the location information to the beacon which transmits the information to the mobile device. In addition, information defining movement of a mobile device through a navigation zone includes an array of beacons that are in communication with each other. The mobile device is provided at a first location in the navigation zone and communicates with a first beacon to indicate its proximity to the first beacon. The device moves through the zone to other locations and communicates with another beacon in proximity to the second location to indicate its proximity to the second beacon.

Abstract: A conventional call center includes a contact center (CC) and a customer relationship manager (CRM). The CC receives a communication and handles the initial voice communication tasks, which enables the CC to route the call to an appropriate agent. The CRM includes a data repository for the organization, including all the information relating to each client and their interactions with the organization. The CRM may also include an interface software for displaying the information from the data repository relevant to the caller on the agent's screen, and for enabling data entry and removal. To eliminate the need for the CC, an improved CRM system provides initial voice communication tasks with an automated chat session to establish call context, solve initial problems, and then route the call to a human agent, if necessary, based on information garnered.

Abstract: A method and system for providing location information to a mobile device includes providing an apparatus with a beacon. The apparatus stores identification information associated with the apparatus, and obtains information describing the correspondence between location information and apparatus identification information to determine the location of the apparatus from the stored identification information. The apparatus transmits the location information to the beacon which transmits the information to the mobile device. In addition, information defining movement of a mobile device through a navigation zone includes an array of beacons that are in communication with each other. The mobile device is provided at a first location in the navigation zone and communicates with a first beacon to indicate its proximity to the first beacon. The device moves through the zone to other locations and communicates with another beacon in proximity to the second location to indicate its proximity to the second beacon.

Abstract: A conventional call center includes a contact center (CC) and a customer relationship manager (CRM). The CC receives a communication and handles the initial voice communication tasks, which enables the CC to route the call to an appropriate agent. The CRM includes a data repository for the organization, including all the information relating to each client and their interactions with the organization. The CRM may also include an interface software for displaying the information from the data repository relevant to the caller on the agent's screen, and for enabling data entry and removal. To eliminate the need for the CC, an improved CRM system provides initial voice communication tasks with an automated chat session to establish call context, solve initial problems, and then route the call to a human agent, if necessary, based on information garnered.

Abstract: Systems and methods for determining a location of a mobile device are disclosed. A location of a second (e.g., mobile) device can be determined using location information of a first (e.g., stationary or wired) device. The location information of the first device can be sent, using the second device, to a server, which can then transmit corresponding location information to, for example, a call center.

Abstract: Systems and methods for determining a location of a mobile device are disclosed. A location of a second (e.g., mobile) device can be determined using location information of a first (e.g., stationary or wired) device. The location information of the first device can be sent, using the second device, to a server, which can then transmit corresponding location information to, for example, a call center.

Abstract: A method and system for providing location information to a mobile device includes providing an apparatus with a beacon. The apparatus stores identification information associated with the apparatus, and obtains information describing the correspondence between location information and apparatus identification information to determine the location of the apparatus from the stored identification information. The apparatus transmits the location information to the beacon which transmits the information to the mobile device. In addition, information defining movement of a mobile device through a navigation zone includes an array of beacons that are in communication with each other. The mobile device is provided at a first location in the navigation zone and communicates with a first beacon to indicate its proximity to the first beacon. The device moves through the zone to other locations and communicates with another beacon in proximity to the second location to indicate its proximity to the second beacon.

Abstract: Systems and methods for populating a contacts directory are disclosed. A method of populating a contacts directory associated with a telephonic device includes placing a call from a first telephonic device to a second telephonic device. Called party contact information associated with the second telephonic device can be received and stored automatically in the contacts directory as a contact.

Abstract: Systems and methods for populating a contacts directory are disclosed. A method of populating a contacts directory associated with a telephonic device includes placing a call from a first telephonic device to a second telephonic device. Called party contact information associated with the second telephonic device can be received and stored automatically in the contacts directory as a contact.

Abstract: A method, user configurable interface and communication device for dynamic digit mapping based on a connected party. In one illustrative embodiment, the keypad can include a user configurable interface for dual-tone multi-frequency driven systems. The keypad can have an electronic memory storing associations between user entries to system entries for a dialed number. A generator circuit can be coupled to the electronic memory and have an input terminal to receive user entries and a terminal to transmit digits corresponding to the system entries for the dialed number. A program executable on the generator circuit can receive a user entry for the dialed number, map the user entry to a system entry using the associations stored within the electronic memory and provide output corresponding to the system entry through the terminal to the dialed number.