Abstract: Methods, systems, and apparatus, including computer program products, for implementing a software architecture design for a software application implementing service request and order management. The application is structured as multiple process components interacting with each other through service interfaces, and multiple service interface operations, each being implemented for a respective process component. The process components include an Outbound Delivery process component, a Site Logistics Processing process component, a Confirmation and Inventory process component, a Customer Requirement Processing process component, a Supply and Demand Matching process component, a Logistics Execution Control process component, a Service Request Processing process component, a Customer Quote Processing process component, a Service Order Processing process component, a Service Contract process component, and a Service Confirmation Processing process component.

Abstract: A plurality of invoice records are identified relating to service-based software provided by an entity to at least one customer, the service-based software including at least one software component licensed from a vendor for use by the entity. An agreement object is identified associated with a license agreement between the entity and the vendor and associated with the software component, the license agreement including a plurality of license terms. The agreement object is associated with a calculation scheme based at least in part on the license terms, the calculation scheme including a set of calculation step objects from a plurality of reusable calculation step objects. At least one software royalty value is calculated for the license agreement, the calculation of the software royalty value based at least in part on the calculation scheme and invoice data, in the invoice records, corresponding to at least the software component.

Abstract: A system and a method for displaying and analyzing a business process based on the document flow of that business process. The graphical user interface may graphically display a set of documents relevant to a business process and the linkages between the set of documents as a document chain on a computer display to facilitate analysis of a business process. The linkages may represent change processes or binary relationships. A subset of documents may be filtered from the group of documents. The filtering may be performed based on a type of linkage. The subset of documents may be all successors of a starting document, all predecessors of the starting document, all successors of a root document of the starting document, or all successors and predecessors of the starting document. The graphical user interface may further graphically display items within documents and the linkages between the items. The graphical user interface may further display details about the selected document.

Abstract: Methods, systems, and apparatus, including computer program products, for implementing a software architecture design for a software application implementing service request and order management. The application is structured as multiple process components interacting with each other through service interfaces, and multiple service interface operations, each being implemented for a respective process component. The process components include an Outbound Delivery process component, a Site Logistics Processing process component, a Confirmation and Inventory process component, a Customer Requirement Processing process component, a Supply and Demand Matching process component, a Logistics Execution Control process component, a Service Request Processing process component, a Customer Quote Processing process component, a Service Order Processing process component, a Service Contract process component, and a Service Confirmation Processing process component.

Abstract: A system and a method for displaying and analyzing a business process based on the document flow of that business process. The graphical user interface may graphically display a set of documents relevant to a business process and the linkages between the set of documents as a document chain on a computer display to facilitate analysis of a business process. The linkages may represent change processes or binary relationships. A subset of documents may be filtered from the group of documents. The filtering may be performed based on a type of linkage. The subset of documents may be all successors of a starting document, all predecessors of the starting document, all successors of a root document of the starting document, or all successors and predecessors of the starting document. The graphical user interface may further graphically display items within documents and the linkages between the items. The graphical user interface may further display details about the selected document.