Abstract: A computer system for remote interactive graphical display and data management includes a data storage device storing data records, a remote data acquisition computer configured to selectively trigger display actions for the data records based on at least a time-based rule and a time-independent rule; a classification engine configured to classify a response received from a remote display interface having user-selectable options arranged to define a scale of values, in one of two categories, a first category and a second category, being below a first threshold value being classified as being in the first category, and responses on the scale above a second threshold value being in the second category, and a display interface generator configured to selectively generate a supplemental interface or a conclusion message dependent on the category.

Abstract: A computer system for remote interactive graphical display and data management includes a data storage device storing data records, a remote data acquisition computer configured to selectively trigger display actions for the data records based on at least a time-based rule and a time-independent rule; a classification engine configured to classify a response received from a remote display interface having user-selectable options arranged to define a scale of values, in one of two categories, a first category and a second category, being below a first threshold value being classified as being in the first category, and responses on the scale above a second threshold value being in the second category, and a display interface generator configured to selectively generate a supplemental interface or a conclusion message dependent on the category.

Abstract: A computer system for remote interactive graphical display and data management includes a data storage device storing data records, a remote data acquisition computer configured to selectively trigger display actions for the data records based on at least a time-based rule and a time-independent rule; a classification engine configured to classify a response received from a remote display interface having user-selectable options arranged to define a scale of values, in one of two categories, a first category and a second category, being below a first threshold value being classified as being in the first category, and responses on the scale above a second threshold value being in the second category, and a display interface generator configured to selectively generate a supplemental interface or a conclusion message dependent on the category.

Abstract: A computer system for remote interactive graphical display and data management includes a data storage device storing data records, a remote data acquisition computer configured to selectively trigger display actions for the data records based on at least a time-based rule and a time-independent rule; a classification engine configured to classify a response received from a remote display interface having user-selectable options arranged to define a scale of values, in one of two categories, a first category and a second category, being below a first threshold value being classified as being in the first category, and responses on the scale above a second threshold value being in the second category, and a display interface generator configured to selectively generate a supplemental interface or a conclusion message dependent on the category.

Abstract: According to some embodiments, a data acquisition computer may receive a first task request, including a data source communication identifier, from a back-end application. The data acquisition computer may perform a first data acquisition process and determine indications of: when the data source expects to return to a normal operating condition, a quality of service received by the data source from a service provider, and a quality of service performed by the back-end application server. The back-end application server might generate and transmit the task request, for example, a first pre-determined period of time after an event associated with the data source. The back-end application server may also detect that a second pre-determined period of time after the event has occurred and facilitate a second data acquisition process including at least one rating within a scale of ratings provided by the data source.

Abstract: According to some embodiments, a data acquisition computer may receive a first task request, including a data source communication identifier, from a back-end application. The data acquisition computer may perform a first data acquisition process and determine indications of: when the data source expects to return to a normal operating condition, a quality of service received by the data source from a service provider, and a quality of service performed by the back-end application server. The back-end application server might generate and transmit the task request, for example, a first pre-determined period of time after an event associated with the data source. The back-end application server may also detect that a second pre-determined period of time after the event has occurred and facilitate a second data acquisition process including at least one rating within a scale of ratings provided by the data source.

Abstract: According to some embodiments, a data acquisition computer may receive a first task request, including a data source communication identifier, from a back-end application. The data acquisition computer may perform a first data acquisition process and determine indications of: when the data source expects to return to a normal operating condition, a quality of service received by the data source from a service provider, and a quality of service performed by the back-end application server. The back-end application server might generate and transmit the task request, for example, a first pre-determined period of time after an event associated with the data source. The back-end application server may also detect that a second pre-determined period of time after the event has occurred and facilitate a second data acquisition process including at least one rating within a scale of ratings provided by the data source.

Abstract: According to some embodiments, a data acquisition computer may receive a first task request, including a data source communication identifier, from a back-end application. The data acquisition computer may perform a first data acquisition process and determine indications of: when the data source expects to return to a normal operating condition, a quality of service received by the data source from a service provider, and a quality of service performed by the back-end application server. The back-end application server might generate and transmit the task request, for example, a first pre-determined period of time after an event associated with the data source. The back-end application server may also detect that a second pre-determined period of time after the event has occurred and facilitate a second data acquisition process including at least one rating within a scale of ratings provided by the data source.

Abstract: A computer system for remote interactive graphical display and data management includes a data storage device storing data records, a remote data acquisition computer configured to selectively trigger display actions for the data records based on at least a time-based rule and a time-independent rule; a classification engine configured to classify a response received from a remote display interface having user-selectable options arranged to define a scale of values, in one of two categories, a first category and a second category, being below a first threshold value being classified as being in the first category, and responses on the scale above a second threshold value being in the second category, and a display interface generator configured to selectively generate a supplemental interface or a conclusion message dependent on the category.

Abstract: According to some embodiments, a data acquisition processor may receive a customer feedback response to a loyalty survey, the customer feedback being received after a notice of an interaction associated with an insurance entity and a customer is received. A loyalty rating may be determined for the customer based on the received customer feedback response. Based on the loyalty rating, information associated with the customer may be automatically transmitted to a party other than the insurance entity. The party other than the insurance entity might be associated with, by way of examples only, a third party administrator, an insurance sales agent, or a sales partner of the insurance entity.

Abstract: According to some embodiments, a data acquisition processor may receive a customer feedback response to a loyalty survey, the customer feedback being received after a notice of an interaction associated with an insurance entity and a customer is received. A loyalty rating may be determined for the customer based on the received customer feedback response. Based on the loyalty rating, information associated with the customer may be automatically transmitted to a partner platform. The partner platform might be associated with, by way of examples only, a sales partner platform, a distribution partner platform, or an end customer platform.

Abstract: A customer feedback acquisition and processing system includes a data acquisition processor for receiving a portion of a customer feedback response to a portion of a loyalty survey, the portion being received after a notice of an insurance claim associated with a customer is received. The data acquisition processor may then automatically classify the portion in one of two categories, the two categories being a potential-promoter category and a non-potential-promoter category. When the portion is classified as being in the potential-promoter category, it may be automatically arranged for the customer to respond to a supplemental portion of the loyalty survey before the survey is concluded. When the portion is classified as being in the non-potential-promoter category, it may be automatically arranged for the loyalty survey to be concluded without having the customer respond to the supplemental portion of the loyalty survey.