Abstract: The invention may be considered a method and a system for changing license rights to a software product installed on a computer without reinstalling the software product. A first license and a second license to the software product are stored on the computer along with code for the software product. Subsequent to the installation, a change license module receives a command to change the license to the software product. In response to the command, the configuration data is changed to associate the software product with the second license and limit use of the software product to uses consistent with the second set of rights.

Abstract: In accordance with other aspects, the present invention relates to a system for identifying a license for a first software product of a first type installed on a computer system having at least one other software product of the first type installed on the computer system. The system includes a first license associated with the first software product; at least one second license associated with the at least one other software product installed on the computer; and a license module that compares the first license and the at least one second license and selects one of the first and second licenses based on predetermined criteria. Methods for identifying and displaying a license for a first software product of a first type installed on a computer system are also disclosed.

Abstract: Method and system for reporting program failures. The system extracts information about a failure in a program module, such as the location of the failure, and establishes communication with a repository, such as a server. The information about the failure may be used to search the repository to determine whether the particular bug that caused the failure has already been fixed. If so, then the system assists the user in downloading the fix (such as by pointing the user to a particular website for downloading a service release). If a particular failure has not been diagnosed and corrected, then additional relevant information from the user's computer may be uploaded to the repository to provide the developers of the program module enough information about the failure to diagnose the bug and fix it (in a service release or in a later version of the program module).