Patents by Inventor Peter S. Tung

Peter S. Tung has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 10623345
    Abstract: A method, system, and computer-program product for communicating within a messaging architecture using a structured data object are disclosed. The method includes identifying a structured data object configured to represent structured data, receiving the structured data at a messaging system, generating a message that includes the structured data, and sending the message. The structured data object is configured to be accessed by an application and the messaging system, and includes a request element and a response element. The sending includes transferring the message via the messaging system.
    Type: Grant
    Filed: October 7, 2016
    Date of Patent: April 14, 2020
    Assignee: ORACLE INTERNATIONAL CORPORATION
    Inventors: Min Wu, Arin Bhowmick, Victor Chung-Wai Chan, Kent O. Swartz, Peter S. Tung
  • Publication number: 20170026317
    Abstract: A method, system, and computer-program product for communicating within a messaging architecture using a structured data object are disclosed. The method includes identifying a structured data object configured to represent structured data, receiving the structured data at a messaging system, generating a message that includes the structured data, and sending the message. The structured data object is configured to be accessed by an application and the messaging system, and includes a request element and a response element. The sending includes transferring the message via the messaging system.
    Type: Application
    Filed: October 7, 2016
    Publication date: January 26, 2017
    Inventors: Min Wu, Arin Bhowmick, Victor Chung-Wai Chan, Kent O. Swartz, Peter S. Tung
  • Patent number: 9509642
    Abstract: A method, system, and computer-program product for communicating within a messaging architecture using a structured data object are disclosed. The method includes receiving an execution-enabled object and receiving a selection of the execution-enabled element. Such an execution-enabled object is configured to be included in a message sent by a messaging system. The execution-enabled object includes a response element and an execution-enabled element. The response element and the execution-enabled element are associated with one another. The execution-enabled element is configured to post an event to the messaging system upon the execution-enabled element being activated. The selection of the execution-enabled element activates the execution-enabled element.
    Type: Grant
    Filed: October 5, 2012
    Date of Patent: November 29, 2016
    Assignee: Oracle International Corporation
    Inventors: Min Wu, Arin Bhowmick, Victor Chung-Wai Chan, Kent O. Swartz, Peter S. Tung
  • Patent number: 9501764
    Abstract: A method, system, and computer-program product for communicating within a messaging architecture using a structured data object are disclosed. The method includes identifying a structured data object configured to represent structured data, receiving the structured data at a messaging system, generating a message that includes the structured data, and sending the message. The structured data object is configured to be accessed by an application and the messaging system, and includes a request element and a response element. The sending includes transferring the message via the messaging system.
    Type: Grant
    Filed: October 5, 2012
    Date of Patent: November 22, 2016
    Assignee: Oracle International Corporation
    Inventors: Min Wu, Arin Bhowmick, Victor Chung-Wai Chan, Kent O. Swartz, Peter S. Tung
  • Patent number: 9325645
    Abstract: A method, system, and computer-program product for communicating within a messaging architecture using a structured data object are disclosed. The method includes assembling a dynamic form object and submitting dynamic form information, associated with the dynamic form object, into a messaging session. The assembling includes an assembly operation, which, in turn, includes identifying an input field of an interface of an application, transferring input field information to a messaging system, and generating an element of the dynamic form object. The input field information is associated with the input field, and the generating uses the input field information. Further, the submitting includes transferring a message via the messaging system, the message including the dynamic form information.
    Type: Grant
    Filed: October 5, 2012
    Date of Patent: April 26, 2016
    Assignee: ORACLE INTERNATIONAL COPORATION
    Inventors: Min Wu, Arin Bhowmick, Victor Chung-Wai Chan, Kent O. Swartz, Peter S. Tung
  • Patent number: 9225834
    Abstract: Embodiments of the invention provide systems and methods for modeling of agent skills based on or more closely matching categorization structures of the CRM system. According to one embodiment, defining skills of each of a plurality of customer service agents in a Customer Relationship Management (CRM) system can comprise defining a set of product information representing products or services for which support is available through the CRM system. A set of incident information representing incidents handled by the CRM for one or more of the products or services can also be defined and a structure of the incident information can be based on a structure of the product information. A set of skills information for each of the plurality of customer service agents can also be defined. A structure of the skills information can be based on the structure of the product information and the structure of the incident information.
    Type: Grant
    Filed: May 28, 2013
    Date of Patent: December 29, 2015
    Assignee: ORACLE INTERNATIONAL CORPORATION
    Inventors: Victor Chung-Wai Chan, Peter S. Tung, Justin Hamson, Devin Herron, Alice Wack, W. Scott Seebauer
  • Publication number: 20140355750
    Abstract: Embodiments of the invention provide systems and methods for modeling of agent skills based on or more closely matching categorization structures of the CRM system. According to one embodiment, defining skills of each of a plurality of customer service agents in a Customer Relationship Management (CRM) system can comprise defining a set of product information representing products or services for which support is available through the CRM system. A set of incident information representing incidents handled by the CRM for one or more of the products or services can also be defined and a structure of the incident information can be based on a structure of the product information. A set of skills information for each of the plurality of customer service agents can also be defined. A structure of the skills information can be based on the structure of the product information and the structure of the incident information.
    Type: Application
    Filed: May 28, 2013
    Publication date: December 4, 2014
    Applicant: ORACLE INTERNATIONAL CORPORATION
    Inventors: VICTOR CHUNG-WAI CHAN, PETER S. TUNG, JUSTIN HAMSON, DEVIN HERRON, ALICE WACK, W. SCOTT SEEBAUER
  • Publication number: 20140101263
    Abstract: A method, system, and computer-program product for communicating within a messaging architecture using a structured data object are disclosed. The method includes receiving an execution-enabled object and receiving a selection of the execution-enabled element. Such an execution-enabled object is configured to be included in a message sent by a messaging system. The execution-enabled object includes a response element and an execution-enabled element. The response element and the execution-enabled element are associated with one another. The execution-enabled element is configured to post an event to the messaging system upon the execution-enabled element being activated. The selection of the execution-enabled element activates the execution-enabled element.
    Type: Application
    Filed: October 5, 2012
    Publication date: April 10, 2014
    Applicant: ORACLE INTERNATIONAL CORPORATION
    Inventors: Min Wu, Arin Bhowmick, Victor Chung-Wai Chan, Kent O. Swartz, Peter S. Tung
  • Publication number: 20140101261
    Abstract: A method, system, and computer-program product for communicating within a messaging architecture using a structured data object are disclosed. The method includes identifying a structured data object configured to represent structured data, receiving the structured data at a messaging system, generating a message that includes the structured data, and sending the message. The structured data object is configured to be accessed by an application and the messaging system, and includes a request element and a response element. The sending includes transferring the message via the messaging system.
    Type: Application
    Filed: October 5, 2012
    Publication date: April 10, 2014
    Applicant: ORACLE INTERNATIONAL CORPORATION
    Inventors: Min Wu, Arin Bhowmick, Victor Chung-Wai Chan, Kent O. Swartz, Peter S. Tung
  • Publication number: 20140101262
    Abstract: A method, system, and computer-program product for communicating within a messaging architecture using a structured data object are disclosed. The method includes assembling a dynamic form object and submitting dynamic form information, associated with the dynamic form object, into a messaging session. The assembling includes an assembly operation, which, in turn, includes identifying an input field of an interface of an application, transferring input field information to a messaging system, and generating an element of the dynamic form object. The input field information is associated with the input field, and the generating uses the input field information. Further, the submitting includes transferring a message via the messaging system, the message including the dynamic form information.
    Type: Application
    Filed: October 5, 2012
    Publication date: April 10, 2014
    Applicant: ORACLE INTERNATIONAL CORPORATION
    Inventors: Min Wu, Arin Bhowmick, Victor Chung-Wai Chan, Kent O. Swartz, Peter S. Tung