Abstract: A system for automating customer premises equipment (CPE) registration has CPE located at a customer premises. The CPE has a product identifier, such as a serial number or barcode, located on a housing of the CPE for identifying the CPE, and a data storage element is located in a network for storing customer data, including customer premises location information. A technician uses a mobile communication device to automatically detect the product identifier, and the mobile communication device has a location sensor configured to determine the location of the device. The mobile communication device is configured to transmit a message indicative of the product identifier and the location of the device to the data storage element via a cellular network, and the data storage element is configured to automatically associate the product identifier with a customer based on the customer data and the location of the device.

Abstract: A communication system comprises a network server connected to a telephone at a customer premises via a subscriber line. The server is further connected to a cellular communication device through a cellular network. Upon installation of telephony equipment at the customer premises, a service technician uses a cellular communication device to communicate with the server of the network such that the server initiates a voice call to the telephone via the subscriber line. The technician then takes the telephone off hook, aligns a speaker of the cellular communication device with a microphone of the telephone, and aligns a microphone of the cellular device with a speaker of the telephone such that the telephone and the cellular device are acoustically coupled. A plurality of acoustic tones are communicated between the telephone and the cellular communication device in order to test the quality of the inbound and/or outbound connections for the telephone.