Patents by Inventor Peter Tavernese, Jr.

Peter Tavernese, Jr. has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Customer service response system for interaction with customer service agents
    Patent number: 8280029
    Abstract: The invention provides a customer service response system (CSRS), that a customer service agent can selectively employ to simultaneously interact with one or more customers. When a caller places a telephone call to the customer service call center, the CSRS answers the call and plays a message to the calling party. The message may be a greeting message and may prompt the calling party for information such as a claim number. The CSRS then displays this information on a graphical user interface at the call center. The customer service agent in front of the GUI can answer the call, or can respond to the caller with a question by clicking a button on the GUI.
    Type: Grant
    Filed: December 21, 2000
    Date of Patent: October 2, 2012
    Assignee: Avaya Inc.
    Inventor: Peter Tavernese, Jr.