Patents by Inventor Peter Tolmie

Peter Tolmie has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Bi-directional remote visualization for supporting collaborative machine troubleshooting
    Patent number: 7715037
    Abstract: A communication system and apparatus for a xerographic imaging system for enhanced collaborative communication between the machine user and the remote troubleshooting advisor. The machine includes an imager for showing a selected virtual representation of the machine including an image of the machine illustrating an area of the machine having the troubleshooting need. A communication link exists between the user and the advisor and comprises a bi-directional visualization of a selected virtual representation synchronously displayed to the user and the advisor via respective imagers. An image adjuster is operated by the expert for selective adjustment of the virtual representation to suggest a section of the area of the machine wherein action by the machine user may resolve the troubleshooting need. The selective adjustment is communicated to the machine user through the communication link whereby upon viewing this suggested adjustment, corrective action is suggested to the user.
    Type: Grant
    Filed: November 23, 2005
    Date of Patent: May 11, 2010
    Assignee: Xerox Corporation
    Inventors: Stefania Castellani, Victor Ciriza, Antonietta Grasso, Jacki O'Neill, Peter Tolmie, Francois Ragnet, Frederic Roulland
  • Bi-directional remote visualization for supporting collaborative machine troubleshooting
    Publication number: 20060197973
    Abstract: A communication system and apparatus for a xerographic imaging system for enhanced collaborative communication between the machine user and the remote troubleshooting advisor. The machine includes an imager for showing a selected virtual representation of the machine including an image of the machine illustrating an area of the machine having the troubleshooting need. A communication link exists between the user and the advisor and comprises a bi-directional visualization of a selected virtual representation synchronously displayed to the user and the advisor via respective imagers. An image adjuster is operated by the expert for selective adjustment of the virtual representation to suggest a section of the area of the machine wherein action by the machine user may resolve the troubleshooting need. The selective adjustment is communicated to the machine user through the communication link whereby upon viewing this suggested adjustment, corrective action is suggested to the user.
    Type: Application
    Filed: November 23, 2005
    Publication date: September 7, 2006
    Inventors: Stefania Castellani, Victor Ciriza, Antonietta Grasso, Jacki O'Neill, Peter Tolmie, Francois Ragnet, Frederic Roulland