Abstract: Communication between a client and server software is managed in an environment that has at least one mobile station that has the client software installed therein, and a contact center for incoming and outgoing calls. The client software and the server software have functionalities for handling information in connection with incoming and outgoing calls. These functionalities has means for enabling components in the environment to record and connect data to incoming and outgoing calls in order to form a basis according to which calls are handled.

Abstract: Efficient and effective communications are initiated from the selection, at a first user device, of a link in a resource. Based on this selection, a communications request is transmitted to a server. In addition, identification information of a second user device (such as a telephone number or an Internet Protocol (IP) address) is transmitted to the server. As a result of this request and identification information, a communication response is received at the second user device. This communications response may be of various types, such as a voice call, a message, or a rich call.

Abstract: Efficient and effective communications are initiated from the selection, at a first user device, of a link in a resource. Based on this selection, a communications request is transmitted to a server. In addition, identification information of a second user device (such as a telephone number or an Internet Protocol (IP) address) is transmitted to the server. As a result of this request and identification information, a communication response is received at the second user device. This communications response may be of various types, such as a voice call, a message, or a rich call.