Abstract: Systems and methods for remote command access in a hybrid cloud to on-premises devices are described. An example method includes receiving, by a gateway service, a request for a connection between a remote support service agent and an on-premises device. The method further includes receiving, by the gateway service, consent from an authorized user associated with the on-premises device. The method further includes creating, by the gateway service, a first session with the on-premises device, where a scope of the consent is limited to the first session. The method further includes provisioning, by the gateway service, a device-specific hybrid connection endpoint for the first session. The method further includes forming, by the gateway service a secure session by binding the device-specific hybrid connection endpoint with a second session, the secure session allowing for transport of data and a set of commands based on a scope of the consent.

Abstract: A system may include a cloud-based virtual machine connected to multiple virtual hard drives and associated with a guest of a first datacenter. A recovery management server may, substantially simultaneously for each virtual hard drive, create an Infrastructure-as-a-Service snapshot of data on the virtual hard drive without utilizing an agent of the virtual machine. The recovery management server may also directly replicate the snapshot of data for each virtual hard drive at a second datacenter, which may be geographically remote from the first datacenter, without re-creating Input Output (“IO”) operations for each virtual hard drive via a log file. Upon an indication of failure of the first datacenter, the recovery management server may arrange to have each virtual hard drive's replicated snapshot of data be consumed by a recovery service for the guest at the second datacenter.

Abstract: A system may include a cloud-based virtual machine connected to multiple virtual hard drives and associated with a guest of a first datacenter. A recovery management server may, substantially simultaneously for each virtual hard drive, create an Infrastructure-as-a-Service snapshot of data on the virtual hard drive without utilizing an agent of the virtual machine. The recovery management server may also directly replicate the snapshot of data for each virtual hard drive at a second datacenter, which may be geographically remote from the first datacenter, without re-creating Input Output (“IO”) operations for each virtual hard drive via a log file. Upon an indication of failure of the first datacenter, the recovery management server may arrange to have each virtual hard drive's replicated snapshot of data be consumed by a recovery service for the guest at the second datacenter.