Abstract: Embodiments include method, systems and computer program products for enhancing a customer service process. Aspects include receiving customer data associated with a customer and creating a customer profile based on the customer data. Aspects also include obtaining customer service representative data comprising a customer service profile for each of a plurality of customer service representatives and determining a matching subset of the plurality of customer service representatives for the customer based upon the customer profile and the customer service representative data. Next, aspects include displaying, to the customer, the matching subset of the plurality of customer services representatives for the customer. Aspects also include selecting a first customer service representative from the matching subset of the plurality of customer service representatives for the customer based on a customer input.

Abstract: Embodiments include method, systems and computer program products for enhancing a customer service process. Aspects include receiving customer data associated with a customer and creating a customer profile based on the customer data. Aspects also include obtaining customer service representative data comprising a customer service profile for each of a plurality of customer service representatives and determining a matching subset of the plurality of customer service representatives for the customer based upon the customer profile and the customer service representative data. Next, aspects include displaying, to the customer, the matching subset of the plurality of customer services representatives for the customer. Aspects also include selecting a first customer service representative from the matching subset of the plurality of customer service representatives for the customer based on a customer input.

Abstract: Embodiments include methods, systems and computer program products method for cognitive storage management for a mobile computing device. The computer-implemented method includes monitoring, using a processor, content generation and usage on a mobile computing device by a user associated with the mobile computing device to determine usage habits of the user. The processor determines a storage capacity for the mobile computing device. The processor predicts future content generation and usage by the user based on the determined usage habits. The processor determines whether future storage capacity issues could exist based on the predicted future content usage and the determined storage capacity. The processor, in response to a determination that future storage capacity issues could exist based on the predicted future content usage and the determined storage capacity, causes at least a portion of content stored on the mobile computing device for storage in a remote storage.

Abstract: A method, a computer program product, and a computer system for providing a cognitive solution for maintaining a microenvironment. A cognitive service in an infrastructural computing system receives from a user computing device data of one or more sensors in the microenvironment. The cognitive service receives from the user computing device a profile of a user of the microenvironment. The cognitive service determines one or more current conditions of the microenvironment, based on the data of the one or more sensors. The cognitive service determines a cognitive solution for maintaining the microenvironment, based on the profile of the user and the one or more current conditions of the microenvironment. The cognitive service sends to the user computing device the cognitive solution. The user computing device adjusts one or more devices based on the cognitive solution.

Abstract: Aspects of the invention include intercepting a rendering of a picture at a website, the picture uploaded to a server of the website by a content provider. Access criteria associated with a user at a user device is determined. The access criteria includes a relationship between the user and one or both of the content provider and content of the picture. A resolution of a modified rendering of the picture is determined based at least in part on the access criteria. The modified rendering of the picture is generated based at least in part on the resolution. The modified rendering of the picture is displayed at the user device.

Abstract: Aspects of the invention include intercepting a rendering of a picture at a website, the picture uploaded to a server of the website by a content provider. Access criteria associated with a user at a user device is determined. The access criteria includes a relationship between the user and one or both of the content provider and content of the picture. A resolution of a modified rendering of the picture is determined based at least in part on the access criteria. The modified rendering of the picture is generated based at least in part on the resolution. The modified rendering of the picture is displayed at the user device.

Abstract: A method, a computer program product, and a computer system for providing a cognitive solution for maintaining a microenvironment. A cognitive service in an infrastructural computing system receives from a user computing device data of one or more sensors in the microenvironment. The cognitive service receives from the user computing device a profile of a user of the microenvironment. The cognitive service determines one or more current conditions of the microenvironment, based on the data of the one or more sensors. The cognitive service determines a cognitive solution for maintaining the microenvironment, based on the profile of the user and the one or more current conditions of the microenvironment. The cognitive service sends to the user computing device the cognitive solution. The user computing device adjusts one or more devices based on the cognitive solution.

Abstract: Embodiments include methods, systems and computer program products method for cognitive storage management for a mobile computing device. The computer-implemented method includes monitoring, using a processor, content generation and usage on a mobile computing device by a user associated with the mobile computing device to determine usage habits of the user. The processor determines a storage capacity for the mobile computing device. The processor predicts future content generation and usage by the user based on the determined usage habits. The processor determines whether future storage capacity issues could exist based on the predicted future content usage and the determined storage capacity. The processor, in response to a determination that future storage capacity issues could exist based on the predicted future content usage and the determined storage capacity, causes at least a portion of content stored on the mobile computing device for storage in a remote storage.

Abstract: Aspects of the invention include intercepting a rendering of a picture at a website, the picture uploaded to a server of the website by a content provider. Access criteria associated with a user at a user device is determined. The access criteria includes a relationship between the user and one or both of the content provider and content of the picture. A resolution of a modified rendering of the picture is determined based at least in part on the access criteria. The modified rendering of the picture is generated based at least in part on the resolution. The modified rendering of the picture is displayed at the user device.

Abstract: Aspects of the invention include intercepting a rendering of a picture at a website, the picture uploaded to a server of the website by a content provider. Access criteria associated with a user at a user device is determined. The access criteria includes a relationship between the user and one or both of the content provider and content of the picture. A resolution of a modified rendering of the picture is determined based at least in part on the access criteria. The modified rendering of the picture is generated based at least in part on the resolution. The modified rendering of the picture is displayed at the user device.

Abstract: Embodiments include method, systems and computer program products for enhancing a customer service process. Aspects include receiving customer data associated with a customer and creating a customer profile based on the customer data. Aspects also include obtaining customer service representative data comprising a customer service profile for each of a plurality of customer service representatives and determining a matching subset of the plurality of customer service representatives for the customer based upon the customer profile and the customer service representative data. Next, aspects include displaying, to the customer, the matching subset of the plurality of customer services representatives for the customer. Aspects also include selecting a first customer service representative from the matching subset of the plurality of customer service representatives for the customer based on a customer input.

Abstract: Embodiments include method, systems and computer program products for enhancing a customer service process. Aspects include receiving customer data associated with a customer and creating a customer profile based on the customer data. Aspects also include obtaining customer service representative data comprising a customer service profile for each of a plurality of customer service representatives and determining a matching subset of the plurality of customer service representatives for the customer based upon the customer profile and the customer service representative data. Next, aspects include displaying, to the customer, the matching subset of the plurality of customer services representatives for the customer. Aspects also include selecting a first customer service representative from the matching subset of the plurality of customer service representatives for the customer based on a customer input.