Abstract: A system and method for troubleshooting problems in complex systems using multiple knowledgebases comprises a first knowledgebase that has a case-based reasoning engine and knowledge from which a first set of possible solutions can be determined, and a second knowledgebase that has a case-based reasoning engine and knowledge from which a second set of possible solutions can be determined. The first knowledgebase pertains to a first equipment, and the second knowledgebase pertains to a second equipment. The second equipment is a component of the first equipment. A Federation Manager associated with the first knowledgebase transfers a case-based reasoning session between the first and second knowledgebases.

Abstract: According to one aspect, there are systems and methods for component failure-mode surveillance. The system comprises a failure-mode reporting module for managing data derived by engineers in the field about a designed product, and comprises a troubleshooting-sessions database. The failure-mode reporting module is configured to communicate with a product lifecycle management module that stores and manages data about a product design. The failure-mode reporting module uses a component of interest, corresponding to a bill-of-materials in the product lifecycle module, searches a set of troubleshooting sessions based on the component of interest, and provides a report of failure modes experienced in the field for the component of interest. The report may be provided to research and design engineers in order to inform the design of future components.

Abstract: A system and method for troubleshooting problems in complex systems using multiple knowledgebases comprises a first knowledgebase that has a case-based reasoning engine and knowledge from which a first set of possible solutions can be determined, and a second knowledgebase that has a case-based reasoning engine and knowledge from which a second set of possible solutions can be determined. The first knowledgebase pertains to a first equipment, and the second knowledgebase pertains to a second equipment. The second equipment is a component of the first equipment. A Federation Manager associated with the first knowledgebase transfers a case-based reasoning session between the first and second knowledge-bases.