Patents by Inventor Phillip M. Bush

Phillip M. Bush has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for computer-aided technician dispatch and communication
    Patent number: 7725344
    Abstract: A system and method for computer aided technician dispatch and communication are disclosed. The system comprises a communications system linking a plurality of subscribers, a team of technicians, a service representative, and a user; an input terminal (100) for receiving information, the information comprising service request information from the plurality of subscribers (116), and work order information from the team of technicians (110), a server (116) coupled to the input terminals for processing the information and generating a graphical representation of the information, and , a display (104) for receiving the graphical representation and presenting the graphical representation to a user (112). A method for computer aided technician dispatch and communication comprises five steps.
    Type: Grant
    Filed: December 16, 2004
    Date of Patent: May 25, 2010
    Assignee: CSG Systems, Inc.
    Inventors: Clifford A. Harrison, Emery J. Weber, Phillip M. Bush
  • System and method for computer-aided technician dispatch and communication
    Patent number: 6990458
    Abstract: A system for computer aided technician dispatch and communication includes a communications system linking a plurality of subscribers, a team of technicians, a service representative, and a user. An input terminal receives information, the information includes service request information from the plurality of subscribers (116), and work order information from the team of technicians. The system, also includes a server coupled to the input terminals for processing the information and generating a graphical representation of the information, and, a display for receiving the graphical representation and presenting the graphical representation to a user. A method for computer aided technician dispatch and communication includes communicating with a plurality of subscribers and a team of technicians and receiving information, the information including service request information from the subscriber and work order information from the team of technicians.
    Type: Grant
    Filed: August 28, 1997
    Date of Patent: January 24, 2006
    Assignee: CSG Systems, Inc.
    Inventors: Clifford A. Harrison, Emery J. Weber, Phillip M. Bush