Patents by Inventor Phoebe Parsons

Phoebe Parsons has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 12112338
    Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for implementing assistance for customer service agents are disclosed. In one aspect, a method includes the actions of receiving, by a computing device, customer interaction data that reflects an interaction between a first user and a second user. The actions further include receiving, by the computing device, a customer summary file that reflects characteristics of the first user. The actions further include, based on the customer interaction data and the customer summary file, determining, by the computing device, instructions for the second user to continue interacting with the first user during the interaction between the first user and the second user. The actions further include, based on determining the instructions, providing, for output to the second user, the instructions for the second user to continue interacting with the first user.
    Type: Grant
    Filed: May 11, 2021
    Date of Patent: October 8, 2024
    Assignee: T-Mobile USA, Inc.
    Inventors: James Ellison, Mark Hanson, Joel Werdell, Stephen King, Christopher Mills, Phoebe Parsons, Kasey Snow, Rudy Bourcelot
  • Patent number: 12079821
    Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for implementing assistance for customer service agents are disclosed. In one aspect, a method includes the actions of receiving, by a computing device, customer interaction data that reflects an interaction between a first user and a second user. The actions further include receiving, by the computing device, a customer summary file that reflects characteristics of the first user. The actions further include, based on the customer interaction data and the customer summary file, determining, by the computing device, instructions for the second user to continue interacting with the first user during the interaction between the first user and the second user. The actions further include, based on determining the instructions, providing, for output to the second user, the instructions for the second user to continue interacting with the first user.
    Type: Grant
    Filed: May 11, 2021
    Date of Patent: September 3, 2024
    Assignee: T-Mobile USA, Inc.
    Inventors: James Ellison, Mark Hanson, Joel Werdell, Stephen King, Christopher Mills, Phoebe Parsons, Kasey Snow, Rudy Bourcelot
  • Publication number: 20210350384
    Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for implementing assistance for customer service agents are disclosed. In one aspect, a method includes the actions of receiving, by a computing device, customer interaction data that reflects an interaction between a first user and a second user. The actions further include receiving, by the computing device, a customer summary file that reflects characteristics of the first user. The actions further include, based on the customer interaction data and the customer summary file, determining, by the computing device, instructions for the second user to continue interacting with the first user during the interaction between the first user and the second user. The actions further include, based on determining the instructions, providing, for output to the second user, the instructions for the second user to continue interacting with the first user.
    Type: Application
    Filed: May 11, 2021
    Publication date: November 11, 2021
    Inventors: James Ellison, Mark Hanson, Joel Werdell, Stephen King, Christopher Mills, Phoebe Parsons, Kasey Snow
  • Publication number: 20210350385
    Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for implementing assistance for customer service agents are disclosed. In one aspect, a method includes the actions of receiving, by a computing device, customer interaction data that reflects an interaction between a first user and a second user. The actions further include receiving, by the computing device, a customer summary file that reflects characteristics of the first user. The actions further include, based on the customer interaction data and the customer summary file, determining, by the computing device, instructions for the second user to continue interacting with the first user during the interaction between the first user and the second user. The actions further include, based on determining the instructions, providing, for output to the second user, the instructions for the second user to continue interacting with the first user.
    Type: Application
    Filed: May 11, 2021
    Publication date: November 11, 2021
    Inventors: James Ellison, Mark Hanson, Joel Werdell, Stephen King, Christopher Mills, Phoebe Parsons, Kasey Snow