Patents by Inventor Phu Pham

Phu Pham has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Patent number: 12632159
    Abstract: Disclosed are systems and methods that automate the process of analyzing interactive content data using artificial intelligence and natural language processing technology to generate subject matter identifiers and sentiment identifiers that characterize the interaction represented by the content data. The automated processing classifies, reduces, segments, and filters content data to accurately, automatically, and efficiently characterize the content data. The results of the analysis in turn allow for identification of system and service problems and the implementation of system enhancements.
    Type: Grant
    Filed: November 22, 2022
    Date of Patent: May 19, 2026
    Assignee: TRUIST BANK
    Inventors: Phu Pham, Merle Hidinger, Jun Ji
  • Patent number: 12524652
    Abstract: Disclosed are systems and methods that automate the process of measuring interactive content data polarity. The system records interactive communications and stores the interactive communications as interactive content files. Natural language processing technology is used to determine a polarity score for each interactive content data file, and the polarity score is converted to a polarity identification. The system determines a net polarity using the proportion of interactive content files having various polarity identifications. The system also classifies the interactive content files according to polarity using a branched decision network. The system sets an overall net polarity using the polarity identification and polarity classification. The overall net polarity is tracked and displayed as a function of content metadata and sequencing data.
    Type: Grant
    Filed: April 25, 2024
    Date of Patent: January 13, 2026
    Assignee: TRUIST BANK
    Inventors: Jun Ji, Merle Hidinger, Phu Pham
  • Publication number: 20250335743
    Abstract: Disclosed are systems and methods that automate the process of measuring interactive content data polarity. The system records interactive communications and stores the interactive communications as interactive content files. Natural language processing technology is used to determine a polarity score for each interactive content data file, and the polarity score is converted to a polarity identification. The system determines a net polarity using the proportion of interactive content files having various polarity identifications. The system also classifies the interactive content files according to polarity using a branched decision network. The system sets an overall net polarity using the polarity identification and polarity classification. The overall net polarity is tracked and displayed as a function of content metadata and sequencing data.
    Type: Application
    Filed: April 25, 2024
    Publication date: October 30, 2025
    Applicant: Truist Bank
    Inventors: Jun Ji, Merle Hidinger, Phu Pham
  • Publication number: 20250217016
    Abstract: Disclosed are systems and methods that automate the process of analyzing interactive content data using artificial intelligence and natural language processing technology to generate subject matter identifiers and sentiment identifiers that characterize the interaction represented by the content data. The automated processing classifies, reduces, segments, and filters content data to accurately, automatically, and efficiently characterize the content data. The results of the analysis in turn allow for identification of system and service problems and the implementation of system enhancements.
    Type: Application
    Filed: March 19, 2025
    Publication date: July 3, 2025
    Applicant: Truist Bank
    Inventors: Phu Pham, Merle Hidinger, Jun Ji
  • Patent number: 12326888
    Abstract: Disclosed are systems and methods that automate the process of analyzing interactive content data using artificial intelligence and natural language processing technology. The interactive content data is converted to machine encoded communication elements that can be further grouped into machined encoded n-grams. The co-occurrence of machine encoded communication elements or n-grams in the interactive content data is compared against communication elements or n-grams in a seed set of concentrated content files to determine an equivalence value. In this manner, the system can automate the process of determining the equivalence of interactive content data files.
    Type: Grant
    Filed: May 23, 2023
    Date of Patent: June 10, 2025
    Assignee: Truist Bank
    Inventors: Phu Pham, Jun Ji, Merle Hidinger
  • Patent number: 12314542
    Abstract: Disclosed are systems and methods that automate the process of analyzing interactive content data using artificial intelligence and natural language processing technology to generate subject matter identifiers and sentiment identifiers that characterize the interaction represented by the content data. The automated processing classifies, reduces, segments, and filters content data to accurately, automatically, and efficiently characterize the content data. The results of the analysis in turn allow for identification of system and service problems and the implementation of system enhancements.
    Type: Grant
    Filed: November 22, 2022
    Date of Patent: May 27, 2025
    Assignee: TRUIST BANK
    Inventors: Phu Pham, Merle Hidinger, Jun Ji
  • Publication number: 20240394290
    Abstract: Disclosed are systems and methods that automate the process of analyzing interactive content data using artificial intelligence and natural language processing technology. The interactive content data is converted to machine encoded communication elements that can be further grouped into machined encoded n-grams. The co-occurrence of machine encoded communication elements or n-grams in the interactive content data is compared against communication elements or n-grams in a seed set of concentrated content files to determine an equivalence value. In this manner, the system can automate the process of determining the equivalence of interactive content data files.
    Type: Application
    Filed: May 23, 2023
    Publication date: November 28, 2024
    Applicant: Truist Bank
    Inventors: Phu Pham, Jun Ji, Merle Hidinger
  • Patent number: 12124411
    Abstract: Disclosed are systems and methods that automate the process of analyzing interactive content data using artificial intelligence and natural language processing technology to generate subject matter identifiers and sentiment identifiers that characterize the interaction represented by the content data. The automated processing classifies, reduces, segments, and filters content data to accurately, automatically, and efficiently characterize the content data. The results of the analysis in turn allow for identification of system and service problems and the implementation of system enhancements.
    Type: Grant
    Filed: November 22, 2022
    Date of Patent: October 22, 2024
    Assignee: TRUIST BANK
    Inventors: Phu Pham, Merle Hidinger, Jun Ji
  • Patent number: 12099534
    Abstract: Disclosed are systems and methods that automate the process of analyzing interactive content data using artificial intelligence and natural language processing technology. The interactive content data is converted to machine encoded communication elements that can be further grouped into machined encoded n-grams. The co-occurrence of machine encoded communication elements or n-grams in the interactive content data is compared against communication elements or n-grams in a seed set of concentrated content files to determine an equivalence value. In this manner, the system can automate the process of determining the equivalence of interactive content data files.
    Type: Grant
    Filed: June 27, 2023
    Date of Patent: September 24, 2024
    Assignee: TRUIST BANK
    Inventors: Phu Pham, Jun Ji, Merle Hidinger
  • Publication number: 20240168611
    Abstract: Disclosed are systems and methods that automate the process of analyzing interactive content data using artificial intelligence and natural language processing technology to generate subject matter identifiers and sentiment identifiers that characterize the interaction represented by the content data. The automated processing classifies, reduces, segments, and filters content data to accurately, automatically, and efficiently characterize the content data. The results of the analysis in turn allow for identification of system and service problems and the implementation of system enhancements.
    Type: Application
    Filed: November 22, 2022
    Publication date: May 23, 2024
    Applicant: Truist Bank
    Inventors: Phu Pham, Merle Hidinger, Jun Ji
  • Publication number: 20240168610
    Abstract: Disclosed are systems and methods that automate the process of analyzing interactive content data using artificial intelligence and natural language processing technology to generate subject matter identifiers and sentiment identifiers that characterize the interaction represented by the content data. The automated processing classifies, reduces, segments, and filters content data to accurately, automatically, and efficiently characterize the content data. The results of the analysis in turn allow for identification of system and service problems and the implementation of system enhancements.
    Type: Application
    Filed: November 22, 2022
    Publication date: May 23, 2024
    Applicant: Truist Bank
    Inventors: Phu Pham, Merle Hidinger, Jun Ji
  • Publication number: 20240168919
    Abstract: Disclosed are systems and methods that automate the process of analyzing interactive content data using artificial intelligence and natural language processing technology to generate subject matter identifiers and sentiment identifiers that characterize the interaction represented by the content data. The automated processing classifies, reduces, segments, and filters content data to accurately, automatically, and efficiently characterize the content data. The results of the analysis in turn allow for identification of system and service problems and the implementation of system enhancements.
    Type: Application
    Filed: November 22, 2022
    Publication date: May 23, 2024
    Applicant: Truist Bank
    Inventors: Phu Pham, Merle Hidinger, Jun Ji
  • Publication number: 20240168918
    Abstract: Disclosed are systems and methods that automate the process of analyzing interactive content data using artificial intelligence and natural language processing technology to generate subject matter identifiers and sentiment identifiers that characterize the interaction represented by the content data. The automated processing classifies, reduces, segments, and filters content data to accurately, automatically, and efficiently characterize the content data. The results of the analysis in turn allow for identification of system and service problems and the implementation of system enhancements.
    Type: Application
    Filed: November 22, 2022
    Publication date: May 23, 2024
    Applicant: Truist Bank
    Inventors: Phu Pham, Merle Hidinger, Jun Ji
  • Patent number: 11977515
    Abstract: Disclosed are systems and methods that automate the process of analyzing interactive content data using artificial intelligence and natural language processing technology to generate subject matter identifiers and sentiment identifiers that characterize the interaction represented by the content data. The automated processing classifies, reduces, segments, and filters content data to accurately, automatically, and efficiently characterize the content data. The results of the analysis in turn allow for identification of system and service problems and the implementation of system enhancements.
    Type: Grant
    Filed: November 22, 2022
    Date of Patent: May 7, 2024
    Assignee: TRUIST BANK
    Inventors: Phu Pham, Merle Hidinger, Jun Ji
  • Publication number: 20170131948
    Abstract: Properties of a solid state drive can be shown in a visual representation, which includes aspects of the solid state drive, such as remaining lifetime, read and write workload, life acceleration characteristics, and temperature correlation of data and errors.
    Type: Application
    Filed: February 22, 2016
    Publication date: May 11, 2017
    Inventors: Pho Hoang, Phu Pham, Hoang Pham
  • Publication number: 20170131947
    Abstract: Data, such as indicators of storage devices, are logged periodically with the recorded time. The time logged data, e.g., data collected at different times, can be used to calculate properties and characteristics of the storage devices, including instantaneous properties and time evolution properties.
    Type: Application
    Filed: January 29, 2016
    Publication date: May 11, 2017
    Inventors: Pho Hoang, Phu Pham