Patents by Inventor Phu Pham
Phu Pham has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).
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Patent number: 12632159Abstract: Disclosed are systems and methods that automate the process of analyzing interactive content data using artificial intelligence and natural language processing technology to generate subject matter identifiers and sentiment identifiers that characterize the interaction represented by the content data. The automated processing classifies, reduces, segments, and filters content data to accurately, automatically, and efficiently characterize the content data. The results of the analysis in turn allow for identification of system and service problems and the implementation of system enhancements.Type: GrantFiled: November 22, 2022Date of Patent: May 19, 2026Assignee: TRUIST BANKInventors: Phu Pham, Merle Hidinger, Jun Ji
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Patent number: 12524652Abstract: Disclosed are systems and methods that automate the process of measuring interactive content data polarity. The system records interactive communications and stores the interactive communications as interactive content files. Natural language processing technology is used to determine a polarity score for each interactive content data file, and the polarity score is converted to a polarity identification. The system determines a net polarity using the proportion of interactive content files having various polarity identifications. The system also classifies the interactive content files according to polarity using a branched decision network. The system sets an overall net polarity using the polarity identification and polarity classification. The overall net polarity is tracked and displayed as a function of content metadata and sequencing data.Type: GrantFiled: April 25, 2024Date of Patent: January 13, 2026Assignee: TRUIST BANKInventors: Jun Ji, Merle Hidinger, Phu Pham
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Publication number: 20250335743Abstract: Disclosed are systems and methods that automate the process of measuring interactive content data polarity. The system records interactive communications and stores the interactive communications as interactive content files. Natural language processing technology is used to determine a polarity score for each interactive content data file, and the polarity score is converted to a polarity identification. The system determines a net polarity using the proportion of interactive content files having various polarity identifications. The system also classifies the interactive content files according to polarity using a branched decision network. The system sets an overall net polarity using the polarity identification and polarity classification. The overall net polarity is tracked and displayed as a function of content metadata and sequencing data.Type: ApplicationFiled: April 25, 2024Publication date: October 30, 2025Applicant: Truist BankInventors: Jun Ji, Merle Hidinger, Phu Pham
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Publication number: 20250217016Abstract: Disclosed are systems and methods that automate the process of analyzing interactive content data using artificial intelligence and natural language processing technology to generate subject matter identifiers and sentiment identifiers that characterize the interaction represented by the content data. The automated processing classifies, reduces, segments, and filters content data to accurately, automatically, and efficiently characterize the content data. The results of the analysis in turn allow for identification of system and service problems and the implementation of system enhancements.Type: ApplicationFiled: March 19, 2025Publication date: July 3, 2025Applicant: Truist BankInventors: Phu Pham, Merle Hidinger, Jun Ji
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Patent number: 12326888Abstract: Disclosed are systems and methods that automate the process of analyzing interactive content data using artificial intelligence and natural language processing technology. The interactive content data is converted to machine encoded communication elements that can be further grouped into machined encoded n-grams. The co-occurrence of machine encoded communication elements or n-grams in the interactive content data is compared against communication elements or n-grams in a seed set of concentrated content files to determine an equivalence value. In this manner, the system can automate the process of determining the equivalence of interactive content data files.Type: GrantFiled: May 23, 2023Date of Patent: June 10, 2025Assignee: Truist BankInventors: Phu Pham, Jun Ji, Merle Hidinger
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Patent number: 12314542Abstract: Disclosed are systems and methods that automate the process of analyzing interactive content data using artificial intelligence and natural language processing technology to generate subject matter identifiers and sentiment identifiers that characterize the interaction represented by the content data. The automated processing classifies, reduces, segments, and filters content data to accurately, automatically, and efficiently characterize the content data. The results of the analysis in turn allow for identification of system and service problems and the implementation of system enhancements.Type: GrantFiled: November 22, 2022Date of Patent: May 27, 2025Assignee: TRUIST BANKInventors: Phu Pham, Merle Hidinger, Jun Ji
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Publication number: 20240394290Abstract: Disclosed are systems and methods that automate the process of analyzing interactive content data using artificial intelligence and natural language processing technology. The interactive content data is converted to machine encoded communication elements that can be further grouped into machined encoded n-grams. The co-occurrence of machine encoded communication elements or n-grams in the interactive content data is compared against communication elements or n-grams in a seed set of concentrated content files to determine an equivalence value. In this manner, the system can automate the process of determining the equivalence of interactive content data files.Type: ApplicationFiled: May 23, 2023Publication date: November 28, 2024Applicant: Truist BankInventors: Phu Pham, Jun Ji, Merle Hidinger
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Patent number: 12124411Abstract: Disclosed are systems and methods that automate the process of analyzing interactive content data using artificial intelligence and natural language processing technology to generate subject matter identifiers and sentiment identifiers that characterize the interaction represented by the content data. The automated processing classifies, reduces, segments, and filters content data to accurately, automatically, and efficiently characterize the content data. The results of the analysis in turn allow for identification of system and service problems and the implementation of system enhancements.Type: GrantFiled: November 22, 2022Date of Patent: October 22, 2024Assignee: TRUIST BANKInventors: Phu Pham, Merle Hidinger, Jun Ji
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Patent number: 12099534Abstract: Disclosed are systems and methods that automate the process of analyzing interactive content data using artificial intelligence and natural language processing technology. The interactive content data is converted to machine encoded communication elements that can be further grouped into machined encoded n-grams. The co-occurrence of machine encoded communication elements or n-grams in the interactive content data is compared against communication elements or n-grams in a seed set of concentrated content files to determine an equivalence value. In this manner, the system can automate the process of determining the equivalence of interactive content data files.Type: GrantFiled: June 27, 2023Date of Patent: September 24, 2024Assignee: TRUIST BANKInventors: Phu Pham, Jun Ji, Merle Hidinger
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Publication number: 20240168611Abstract: Disclosed are systems and methods that automate the process of analyzing interactive content data using artificial intelligence and natural language processing technology to generate subject matter identifiers and sentiment identifiers that characterize the interaction represented by the content data. The automated processing classifies, reduces, segments, and filters content data to accurately, automatically, and efficiently characterize the content data. The results of the analysis in turn allow for identification of system and service problems and the implementation of system enhancements.Type: ApplicationFiled: November 22, 2022Publication date: May 23, 2024Applicant: Truist BankInventors: Phu Pham, Merle Hidinger, Jun Ji
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Publication number: 20240168610Abstract: Disclosed are systems and methods that automate the process of analyzing interactive content data using artificial intelligence and natural language processing technology to generate subject matter identifiers and sentiment identifiers that characterize the interaction represented by the content data. The automated processing classifies, reduces, segments, and filters content data to accurately, automatically, and efficiently characterize the content data. The results of the analysis in turn allow for identification of system and service problems and the implementation of system enhancements.Type: ApplicationFiled: November 22, 2022Publication date: May 23, 2024Applicant: Truist BankInventors: Phu Pham, Merle Hidinger, Jun Ji
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Publication number: 20240168919Abstract: Disclosed are systems and methods that automate the process of analyzing interactive content data using artificial intelligence and natural language processing technology to generate subject matter identifiers and sentiment identifiers that characterize the interaction represented by the content data. The automated processing classifies, reduces, segments, and filters content data to accurately, automatically, and efficiently characterize the content data. The results of the analysis in turn allow for identification of system and service problems and the implementation of system enhancements.Type: ApplicationFiled: November 22, 2022Publication date: May 23, 2024Applicant: Truist BankInventors: Phu Pham, Merle Hidinger, Jun Ji
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Publication number: 20240168918Abstract: Disclosed are systems and methods that automate the process of analyzing interactive content data using artificial intelligence and natural language processing technology to generate subject matter identifiers and sentiment identifiers that characterize the interaction represented by the content data. The automated processing classifies, reduces, segments, and filters content data to accurately, automatically, and efficiently characterize the content data. The results of the analysis in turn allow for identification of system and service problems and the implementation of system enhancements.Type: ApplicationFiled: November 22, 2022Publication date: May 23, 2024Applicant: Truist BankInventors: Phu Pham, Merle Hidinger, Jun Ji
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Patent number: 11977515Abstract: Disclosed are systems and methods that automate the process of analyzing interactive content data using artificial intelligence and natural language processing technology to generate subject matter identifiers and sentiment identifiers that characterize the interaction represented by the content data. The automated processing classifies, reduces, segments, and filters content data to accurately, automatically, and efficiently characterize the content data. The results of the analysis in turn allow for identification of system and service problems and the implementation of system enhancements.Type: GrantFiled: November 22, 2022Date of Patent: May 7, 2024Assignee: TRUIST BANKInventors: Phu Pham, Merle Hidinger, Jun Ji
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Publication number: 20170131948Abstract: Properties of a solid state drive can be shown in a visual representation, which includes aspects of the solid state drive, such as remaining lifetime, read and write workload, life acceleration characteristics, and temperature correlation of data and errors.Type: ApplicationFiled: February 22, 2016Publication date: May 11, 2017Inventors: Pho Hoang, Phu Pham, Hoang Pham
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Publication number: 20170131947Abstract: Data, such as indicators of storage devices, are logged periodically with the recorded time. The time logged data, e.g., data collected at different times, can be used to calculate properties and characteristics of the storage devices, including instantaneous properties and time evolution properties.Type: ApplicationFiled: January 29, 2016Publication date: May 11, 2017Inventors: Pho Hoang, Phu Pham